Britney Haney Email & Phone Number

United States

Manchester, New Hampshire, United States

• Manage 60 client’s digital presence through their website, social media & Google Business
• Plan website content strategy quarterly for 60 clients
• Assist in making 10 updates per client to their website through Sitecore platform monthly
• Coordinate and create 2 custom social posts per month for 60 members.
• Respond to 6 positive & negative reviews daily
• Report on Organic Analytics traffic and leads for 61 clients quarterly

Andover, MA

• Provided estimates on 10-15 services per event while managing 8 trade shows & exhibits weekly
• Maintained 2020 master show calendar for 15 clients & 100 shows
• Assisted to maintain Quickbase software for product inventory on 15 clients & 1000 +products
• Worked collaboratively with 4 departments to design 3 booth spaces and events per week
• Assisted Account Managers in dissemination of show site documents, labor packages,confirmation of show site services, set-up prints, to show management
• Generated Post Show Reconciliation spreadsheets and generated final post show billing for 15 clients

Boston, MA

• Consistent top performer amongst 30 colleagues & 3 departments
• Point person for company wide projects when contacting 1,000 clients/week
• Created and delivered travel options for elite travelers, requiring high levels of sensitivityand skill
• Point of contact for relaying important changes between Boston & 6 Regional Offices for 25products
• Ensured profitability of 25 products, running reports daily and creating strategies toconsolidate departures
• Created and ran presentations on 6 trips to better educate associates on the experience offered on the tours

• Oversaw and coached 15 Associates daily
• Ran 5 trainings for new Outbound Associates resulting in decreasing the Outbound backlog by 20%
• Improved processes decreasing online requests from clientele by 30%

• Answered inbound calls and addressed clients questions on trip reservations
• Mentored 5 associates who struggled when joining the company
• Assisted in associates success by implementing trainings to address gaps

Providence, Rhode Island Area

• Had face to face interactions with every child
• Maintained consistant time management when dealing with birthday parties along with maintaining child's spending budget
• Handle sales transactions on register

• Assisted in creating sales proposals, client gifts and site visit binders
• Created a hotel site map to show clients the hotels proximity to the convention center
• Updated logos and fonts on fact sheets, presentations and hotel map templates
• Worked frequently on Adobe InDesign, PhotoShop and Illustrator
• Managed and pulled Flickr account photos for sales kits

Providence, Rhode Island Area

• Assisted the volunteer manager with cleanup postings on community volunteer websites
• Organized and put together cleanup equipment that included all the necessary paperwork and supplies that went along with a cleanup
• Filed and managed volunteer sign ups, waivers in Raiser's Edge
• Emailed volunteers to confirm their participation in clean ups

• Managed social media accounts (Facebook, Pinterest)
• Handled phone calls and dealt with customer questions and concerns
• Met with potential clients at Bridal Expos to promote our DJs, lighting and décor
• Operated office program with clients records (FileMaker)