Britney Howard Email and Phone Number

• Observe animal patients for changes in behavior• Prepare animals for exams or surgery• Gives animals nursing care or first aid• Collects and tests lab samples• Takes and develop X-rays• Give medications, shots, or treatments• Collects and maintains patient records

• Initiates outbound calls to customers to discuss payment options, adjustments, upcoming appointments and new prescription information• Manage account books, for end of day, month and year end • Conducts on job training for all new Client relations specialists• Researches and performs eligibility verification and hospital benefits verification• Receives inbound calls, emails and fax requests from health plan staff and customers.• Handles the escalated customer calls • Prepares the prescribed medication, including but not limited to; labeling the bottles, counting pills, and filling. • Organizes and manages the appointment log• Create estimates• Make follow up calls and document all incoming and outgoing communication between hospital staff and client• Prepare and maintain payment agreements and processes transactions.

• Assists Store Manager in responsibility for the store• Consistently creates a welcoming environment for the customer by greeting and assisting; as well as responding to all customer inquiries and needs. • Trained new associates • Demonstrates desired behaviors for staff including driving sales, handling difficult or complicated sales, cash management, inventory, and follow-up with customers.• Regularly communicates with Store Manager to discuss strengths, opportunities, and trends in business• Responsible for controlling inventory stock levels and re-ordering as necessary within the budget• Processed returns and exchanges of merchandise, which includes inspecting whether the items are in good condition and using the right procedure for cash, credit cards, or other types of payment.• Ring up items purchased by customers on scanners, cash registers, and calculators• Accept payments from customers and give change and receipts• Ensures all pricing, signage, and displays are correct at all times.• Made customers aware of current offers and specials as well as helped them sign up for loyalty cards.

• Developed new styles and techniques • Answered the phones and provided information requested by the clients as well as took messages and/or transferred the call to the proper person.• Updated the customer information records, such as beauty services provided, and calendar, such as scheduling of next appointment• Operated cash registers to receive payments from clients• Train newly hired hair stylists in a proactive manner• Performed hair style consultation to client in order to decide what services the client needs• Provided services to clients such as shampooing, cutting, styling, coloring and highlighting as desired• Emphasized product benefits and assist clients in the selection of products and/or services for their hair care needs at home• Maintained a consistent relationship with client base as well as proactively develop new clientele• Maintained and sanitized hair cutting tools and salon instruments• Maintained appointment calendars and customer databases

• Welcomed clients as they arrive in the salon and provide them with required information• Determined clients’ needs for hair cutting and styling and suggest possible solutions for their needs• Scheduled appointments and handled any cancellations or readjustments that may have been needed• Took phone calls and responded to all inquiries by callers, as well as transferring to proper person• Operated the cash register, took payments for services rendered and issued change and receipts for all services provided• Assisted stylists with clients, such as washing, shampooing, conditioning, and placing clients under the dryer• Took, recorded, and maintained clients contact information in the salon database• Provided exceptional customer service