Mitigating financial losses between borrower and lender to prevent foreclosure, and/or liquidation. Supervise and coordinate activities of staff engaged in Loss Mitigation. Improve customer satisfaction and call quality by monitoring calls and providing feedback. Manage performance objectives of staff. Observe and evaluate performance, and provides and document performance feedback through side-by-side coaching, goal setting and performance reviews. Communicate with other departments and management to resolve problems and expedite work. Appropriately addresses human resources issues, such as attendance and interpersonal conflicts in the workplace. Participate in the onboarding of staff by making hiring recommendations.

Evaluate, authorize, and recommend approval of personal installment loans.

Answered inbound calls from customers with billing issues, technical issues or general questions regarding service. Assisted customers' questions and concerns on all products and services offered by the company.

Merchandising Frito Lay’s complete line of quality products to existing accounts to several local grocery stores.

Responsible for Amazon’s day-to-day operations of an Amazon Delivery station which includes inbound, outbound, and sortation operations.

Assisted chiropractors in therapies, and examination, as well as performing clerical and administrative tasks