Britney Wilkinson Email and Phone Number

- Demonstrate a “hunter” mindset to identify new sales opportunities through cold calling andprospecting- Utilize consultative selling skills to identify key trends, uncover customer needs and leverageindustry knowledge and applications to find and close sales opportunities- Understand the communication and technology needs of small and mid-sized businesscustomers- Use resources to design and propose customized solutions to meet customer’s unique businessneeds- Develop responses for Request for Proposals as well as observe and participate in presentingproducts and services that can benefit customer’s needs- Ensure delivery of the customer experience from sale to fulfillment to foster relationships andnetworks with customers

- Engaged with customers at their home or via phone to develop pricing through strategic planning related to their needs and propose favorable solutions - Was an integral part of my team by providing feedback based on experiences to drive team improvement and success day over day- Memorized a wide variety of rate plans and promotions in order to provide accurate prices to customers- Troubleshooted multiple network and device issues at one time by communicating with my sales support lead and staying calm through adversity - Continuously learned through experiences to deepen my knowledge of OPUS and other AT&T systems to maximize productivity during customer visits

In Home Sales Expert via partnership with Enjoy Technology- Assisted customers in their home by helping with the setup of new devices while providing solutions to their existing account- Acted as a team leader by driving daily meetings and used my experience to be the point person for my colleagues to troubleshoot any roadblocks they faced- Took initiative to keep up with the ever-changing plan costs and promotions to provide accurate prices to my customer- Strived to be the first to learn our partners’ products, services, and accessories- Worked through OPUS and other AT&T systems by communicating clearly and concisely with Support - Maintaining high attention to detail by ensuring accurate daily inventory counts through keeping products organized during the day

- Provided daily care and maintenance of the living collections and their life support systems which included small mammals, birds, reptiles, amphibians, arthropods and multiple aquatic species- Individually managed one section while working in close conjunction with team members on others- Instructed and managed our part-time worker and volunteers - Assisted in planning and implementing improvement projects of area exhibits - Provided support for educational programs through visitor interactions

- Provided care for 40 species of carnivores, primates, small mammals, birds, and reptiles- Delivered educational interpretation during guided tours and keeper talks - Developed strong customer service skills through client interactions in the retail department, answering calls, and was asked to be a company ambassador for the general public in the park

- Observed woodchuck behavior in the field - Conducted a study and provided a survey to people in the community about woodchuck interactionsUndergraduate Research Opportunity Program (UROP)

- Division 3 Varsity Ice Hockey- Team Captain for two consecutive years