Britney Bush Bell Email & Phone Number

Montgomery, Alabama, United States

To direct the operations of a remote Credit Union facility, ensuring the branch meets organizational financial, operational, service, and growth plans. Handles daily operations and branch security of the branch and branch personnel under the guidelines of appropriate policies. Oversees branch sales and member service goals and timetables as established by executive management.Measures results and effectiveness of goals and timetables for assigned branch, suggesting improvements or changes (in writing) to management.Maintains appropriate information in performance for direct reports and review performance with each associate quarterly.Cross trains associates and monitors performance to ensure appropriate member service levels and succession planning through periodic evaluations.Manages cost accounting for branch while minimizing all unnecessary costs.Coordinates staffing to ensure appropriate member service levels while keeping overtime at a minimum.Supports all member service activities through the ability to perform the duties of all branch positions.Assists with efforts for community involvement as directed by collaborating with Business Development.Handles member problems to include reviewing and analyzing appropriate documents, screens, identification cards, and signatures to consider approval of transactions outside the parameters established by the Credit Union.Assists with member service related projects.Supports and adheres to member service standards.Upholds core values and builds team member and customer relationships.

Montgomery, Alabama

Oversees the daily operations of the branch, including assisting with financial transactions, opening accounts, processing loans, and other duties as needed. Enthusiastically leads by example and supports the sales and service culture. In conjunction with the Branch Manager, sets performance expectations to meet and/or exceed service goals of the branch. Resolves member service concerns that have been escalated from branch staff. Responsible for monitoring individual sales and service goals while leading, coaching, and mentoring to attain those goals. Responsible for training, coaching, developing, and managing performance. Responsible for ensuring team awareness and adherence to all security procedures relative to the handling of member cash transactions, branch security, and internal operating procedures. This includes maintaining member and employee confidentiality. Represent the credit union to all members in a courteous, professional, and confident manner.

Montgomery, Alabama

Assist and train other member service associates. Assist with branch operations and managerial tasks. Provide advice, information and services to help customers achieve their personal and business goals.Perform a variety of sales and services jobs including: achieving negotiated personal sales and sales activity goals through the identification and satisfaction of customer needsProvide excellent customer service by offering a full range of customized financial solutionsBuild and maintain a portfolio of customersPromote and maximize the development and growth of residential mortgage businessPromote and sell lending and deposit products and services while applying sound risk analysis techniques and credit adjudication judgment.

Montgomery, Alabama Area

Provide advice, information and services to help customers achieve their personal and business goals.Perform a variety of sales and services jobs including: achieving negotiated personal sales and sales activity goals through the identification and satisfaction of customer needsProvide excellent customer service by offering a full range of customized financial solutionsBuild and maintain a portfolio of customersPromote and maximize the development and growth of residential mortgage businessPromote and sell lending and deposit products and services while applying sound risk analysis techniques and credit adjudication judgment.

Montgomery, Alabama Area

Provide advice, information and services to help customers achieve their personal and business goals.Perform a variety of sales and services jobs including: achieving negotiated personal sales and sales activity goals through the identification and satisfaction of customer needsProvide excellent customer service by offering a full range of customized financial solutionsBuild and maintain a portfolio of customersPromote and maximize the development and growth of residential mortgage businessPromote and sell lending and deposit products and services while applying sound risk analysis techniques and credit adjudication judgment.

Scheduling, Supervising, Training and Developing Staff,Maintaining Customer Service standards, greeting customers and facilitating a welcoming and customer focused environment,Responding to customer inquiries and concerns and creating positive solutions,Daily monitoring of CTR processingOrdering Cash for Main Bank and Drive In,Balancing the Currency Vault and the Coin Vault,Daily Transmittal of Cash Advances,Monitoring accuracy of Monetary Instrument Log (MIL),Maintaining supplies, Organization of the teller line,Supporting the Staff by approving/overseeing transactions as needed, assisting with balancing issues and verifications of cash outages;Performing monthly surprise cash audits,Monitoring and providing guidance, written disciplinary actions when necessary,Continuously working to improve the operations of the teller line and the bank,Working with other Lobby Personnel to ensure excellent lobby operations,Being a positive role model for all employees,Ensures adherence to policies and procedures concerning the Teller functions.

Deliver superior guest services and ensure absolute customer satisfactionRespond efficiently to customer complaintsEnforce and offer the best quality of products possibleOrganize and supervise shiftsAppraise personnel’s performance and provide feedback to keep them upbeat and productiveEstimate consumption, forecast requirements and maintain inventoryMonitor compliance with sanitation and safety rules and regulationsControl costs and minimize wasteSuccessfully promote and publicise the brandNurture a positive working environment and lead by exampleMonitor operations and initiate corrective actionsAvoided legal challenges by conforming to the regulations of the alcoholic beverage commission.

Montgomery, Alabama

Map out training plans, design and develop training programs (outsourced or in-house)Choose appropriate training methods per case (simulations, mentoring, on the job training, professional development classes etc)Market available training opportunities to employees and provide necessary informationProtection of company assetsEstablish and maintain a professional environment, ensuring the best possible experience for customers and sales associatesEnsure compliance to company policies and procedures through proper handling of all transactions and corresponding documentation (i.e. refunds, check approval, employee discounts, price overrides, gift certificates and any other transactions requiring supervisory involvement)Training and supervision of all Sales Associates and Secondary Front End Supervisors on all front-end policies and proceduresScheduling to ensure proper coverage at the front end/service deskCoordinating immediate pre-screening of all applicants by store managementMaintaining merchandising standards for register end caps and inboardsMaintaining neat, organized and safe front end/service desk areaTimely communication to store management of any issuesDamages and returns are handled daily according to established company procedure

Montgomery, Alabama