Britney Mercer Email & Phone Number

Owings Mills, Md, Us

Baltimore, Maryland, United States

• Spearheaded leasing initiatives as the top-performing professional, consistently surpassing targets and driving occupancy rates.• Achieved highest rating for customer service, ensuring unparalleled satisfaction among tenants and fostering long-term relationships.• Collaborated with diverse housing programs and city inspectors, ensuring compliance with regulations and fostering positive relationships within the community.• Efficiently managed reserved parking, optimizing space allocation and enhancing tenant convenience.• Oversaw commercial leasing applications, facilitating seamless transactions and fostering lucrative partnerships.• Conducted thorough reviews of credit and income for prospects, mitigating risk and ensuring the financial stability of new tenants.• Excelled in additional responsibilities, contributing to the overall success and growth of the property.

Owings Mills, Md

• Empowered clients to achieve exceptional financial results by delivering personalized business finance coaching, resulting in an average 20% increase in their overall financial performance.• Analyzed clients' financial situations and formulated customized budgeting strategies, leading to a significant 15% improvement in cash flow management for small and medium-sized businesses.• Spearheaded the seamless transition to virtual coaching, utilizing video conferencing and collaboration tools, increasing client engagement by 30% and expanding the client base by 25%. • Designed and delivered remote training programs on financial literacy, equipping clients with essential knowledge in personal finance, debt management, and investment planning, resulting in an 85% increase in financial literacy among program participants.

Baltimore, Maryland, United States

• Analyzed and evaluated credit reports and loan applications, enabling a 15% increase in the approval rate for customers seeking financing options.• Collaborated with cross-functional teams to streamline contract agreements, resulting in a 20% reduction in processing time and ensuring 100% compliance with legal and regulatory requirements. • Leveraged CRM software to track leads and customer interactions, leading to a 25% improvement in customer engagement and a 10% increase in conversion rates.

Owings Mills, Md

• Led and mentored a high-performing team of 12 sales representatives, resulting in a 25% increase in monthly sales revenue.• Implemented weekly sales meetings and performance evaluations, leading to a 10% improvement in individual sales rep performance within the first quarter.• Assisted the sales manager in optimizing day-to-day operations, enhancing inventory management efficiency, and streamlining sales team supervision processes, resulting in a 20% reduction in customer wait time.• Collaborated seamlessly with the Sales and General Manager, ensuring the accurate and timely completion of financing, and leasing paperwork, contributing to a 15% decrease in transaction processing time. • Skillfully processed client transactions, including deposits, withdrawals, funds transfers, and loan payoffs, with 100% accuracy and maintaining a high level of customer satisfaction. • Pioneered remote sales techniques, including virtual product demonstrations and online contract signing, resulting in a 30% expansion of the customer base beyond the local market.

Owings Mills, Maryland, United States

• Ranked in the Top 20 in sales by successfully achieving and surpassing quarterly sales targets by an exceptional 15% through strategic sales planning and execution. • Provided expert guidance and personalized recommendations to customers, resulting in a 25% increase in customer satisfaction scores and consistent 5-star positive customer reviews.• Utilized exceptional customer service skills to build and maintain strong relationships with clients, contributing to a 30% increase in repeat business and referrals. • Assisted customers with financing options, ensuring a smooth and efficient process for cash transactions and reducing loan paperwork processing time by 15%. • Leveraged CRM software to manage client interactions, resulting in a 40% improvement in response time to customer inquiries and a 25% increase in lead conversion rates. • Streamlined vehicle pickups and dealership visits, leading to a 25% reduction in customer wait time and enhancing the overall customer experience.

Glen Burnie, Md

• Orchestrated and optimized overall dealership operations, encompassing sales, finance, service, and customer relations, resulting in a 20% increase in overall profitability within the first year. • Spearheaded the development and successful implementation of the Region Operations Manual, streamlining workflow processes, which led to an impressive 35% reduction in work backlog and a 25% improvement in work efficiency. • Conducted regular audits and cost analyses, identifying strategic cost-saving opportunities that resulted in a 15% reduction in operational expenses without compromising service quality. • Led and mentored a high-performing team of 30 employees, providing targeted coaching, performance evaluations, and tailored training programs, culminating in a 20% increase in employee retention and a 33% rise in individual and team performance metrics.

Master'S Degree, Accounting And Finance

Certification, Financial Planning And Services

Pursing Certified Financial Planner certificaton

Bachelor Of Arts (Ba), Public Relations, Advertising, And Applied Communication, 3.8

Activities and Societies: National Society of Collegiate Scholars, Morgan State University (MSU) Honors Rolls, The Dean's List