Britney Kim Email & Phone Number

Santa Ana, CA, US

Costa Mesa, CA

• Promoted from Senior Specialist to Project Manager in July 2023.
• Collaboratively managing the creation of customized study apps used by participants to complete study assessments for hybrid and decentralized clinical trials.
• Providing attentive customer service to assure that study apps align with the customer's expectations and seamlessly facilitate study activities required per protocol (e-consent, custom-built surveys, and licensed.
• Establishing and maintaining healthy relationships with customers by providing strategic guidance in creating an app that efficiently collects data and is user-friendly for participants.
• Responsible for customer engagement, leading customer meetings, project planning, overseeing and aiding the app-creation process, app testing, device testing, creating IRB screen reports, monitoring translations for.

Costa Mesa, California, United States

• Promoted from Specialist to Senior Specialist in APR2022.
• Coordinating projects to create study apps used by participants in clinical trials.
• Providing attentive customer service to assure that study apps align with the customer's expectations and seamlessly facilitate study activities required per protocol (e-consent, custom-built surveys, and licensed.
• Establishing and maintaining healthy relationships with customers by providing strategic guidance in creating an app that efficiently collects data and is user-friendly for participants.
• Responsible for customer support, project planning, overseeing and aiding the app-creation process, app testing, device testing, creating IRB screen reports, monitoring translations for multi-language apps, writing UAT.

Tustin, California, United States

• Became an expert in the THREAD platform by building and testing study apps, customizing study web portals, and staying up-to-date on new features.
• Consulted with customers, studied protocol requirements, and prioritized the participant experience when building customized app surveys.
• Assisted in creation of new features and improvements by providing our Product team with customer and participant feedback.
• Other responsibilities included managing vendors, creating meeting minutes and agendas, coordinating device provisioning, submitting bug tickets, and troubleshooting with Tech Support.

Playa Vista, California

• Participating in recruitment efforts, enrollment, coordinating study visits, and query management for telemedicine clinical research trials.
• Experienced in trials pertaining to therapeutic areas such as: rosacea, acne, major depressive disorder, type II diabetes, and episodic migraine.
• Responsible for pre-screening, consenting, and conducting telemedicine study visits in collaboration with project managers, investigators, and mobile healthcare providers.
• Actively creating efforts to improve patient trial experiences through user experience research.
• Developed facial self-photography techniques to be used for future rosacea and acne telemedicine clinical trials.
• Successfully completed C-SSRS training and certification in August 2018.

Marina Del Rey, California

• Provided skilled technical assistance to veterinarians and friendly customer service to clients at a busy multi-doctor veterinary dermatology practice.
• Responsible for technical tasks such as documenting accurate medical records, preparing laboratory samples, interpreting cytology, interpreting fungal cultures, venipuncture, cystocentesis, injections, placing IV.
• Provided caring and attentive customer service to clients by demonstrating excellent communication skills in person and over the phone. Responsible for educating clients on treatment plans, estimates, and medication.
• Provided convenient communication between clients and doctors. Responsible for accurately documenting all communications.
• Managed daily operations at satellite clinics in Woodland Hills and Torrance. Responsibilities included: managing appointment scheduling, inventory, and financial reports, navigating software applications, billing, and.

VCA Brentwood

• Provided attentive nursing and kennel assistance for a busy multi-doctor veterinary practice.
• Promoted from kennel assistant to veterinary assistant in October 2013.
• Responsible for technical tasks such as accurately documenting medical records, running in-house diagnostic laboratory tests, administering medication, venipuncture, cystocentesis, placing IV catheters, injections.

Calabasas, California

For two months I shadowed Dr. Duane Tom DVM to learn and practice wildlife medicine with native wildlife at the California Wildlife Center of Calabasas. I learned new restraint techniques for difficult and delicate animals, techniques for administering medication to wildlife species, dietary and enclosure needs, and anesthesia-monitoring techniques.

Assisted in research pertaining to two species of pest insects and two species of predator parasitoids for UCLA's Department of Ecology and Evolutionary Biology

Inglewood, California

Assisted in caring for zebrafish used in research studies conducted by multiple UCLA laboratories

Aided in maintaining plants utilized by multiple UCLA medical research laboratories

UCLA

Provided customer service, parking passes, campus maps and directions on the UCLA campus and at the Ronald Reagan UCLA Medical Center

Bachelor Of Science (Bs), Biology, General

Activities and Societies: Marketing Manager for UCLAradio.com, member of Bruins for Animals

High School Diploma, Math, Science, English, History