Britney Leverett Email & Phone Number

Troy, Michigan, United States

Increase data management efficiency while establishing in Scan mail process and attached documents to W-Drive, increasing accuracy by 95%+.• Oversee the execution plans to ensure the goals’ achievement on time, reducing timelines and increasing in proficiency by 35%+.• Maintain ongoing performance processes including budgeting, margin control and contract negotiations, attracting more prospects and clients.• Collect data and review to enforce same quality standards and 100% accuracy before entry to spreadsheets and databases, improving decision-making.• Streamline the customer service process and engagement to ensure better customer experience and growth.• Steer key projects from start to finish, and prioritized business resources to guarantee effective utilization, keeping costs within budget.• Implement new processes to support growth while maintaining a 99% accuracy, improving the decision-making process.

United States

• Oversaw Employee Case Management and Operations Create Performance Reviews for managers and employees, increasing operational efficiency to 95%.• Verified customer billing information in a timely fashion, submit a refund request and resolve invoice discrepancies, resulting in 100% billing accuracy and timely payment processing.• Enforced data privacy and security policies by entering client and case information in a company database, resulting in 100% regulatory compliance.• Entered client and case information in a company database and improved decision- making process by maintaining a 99%+ accuracy.• Maintained 90%+ customer satisfaction by offering effective ratings in relation while guaranteeing timely delivery, resulting in 90%+ customer satisfaction.• Secured documents for cases and upcoming hearings, and provided detailed information within a 24-hour timeframe.

United States

Exercised good internal control and prepare documentation of vendor payment to serve as evidence for an occurred transaction.• Conducted benchmarking studies and other research while providing value added analyses and summaries, resulting in 90%+ client retention.• Analyzed and compared products, services and contracts and developed process improvement modules, resulting in increased operational efficiency to 95%.• Maintained quality control by evaluating and distributing responses to surveys, optimizing existing processes and achieving regulatory requirements.• Cultivated a professional relationship internally with clients through effective communication and collaborated effectively on cross-functional teams, increasing the client’s retention and trust.

Hazel Park, Michigan, United States

Maintained quality control/satisfaction records, while developing and organizing lesson plans to children with effective learning thus boosting customers loyalty by +30%.• Implemented extensive educational and behavioral treatments by utilizing the principles of applied behavioral analysis including natural environment, verbal communication, social skills, and self-help.• Conducted in-home treatment methods while maintaining empathetic communication with children resulting in improved client’s behavioral conditions by 30%.• Maintained a safe workplace by monitoring children for health, behavioral, and emotional issues while reporting concerns to staff and parents, achieving client’s satisfaction up 98%.

Master'S Degree, Social Work, Sophomore/Junior

Bachelor'S Degree, Business Administration And Management, General, Senior

Dipolma, General Studies