Britney Pitts Email & Phone Number

United States

Unwavering Commitment to the Customer Experience! Maintain customer rapport by providing excellent customer support both timely and efficiently. Collaborate with teammates to provide intuitive, dynamic, and innovative to customer inquiries. Understanding business needs, asking questions, and guiding product users through product features and functionalities while maintaining Ticket Solves per week, CSAT, and SLA Attainment.

Wilmington, North Carolina, United States

Take calls coming into general number for all 4 offices in Wilmington NC. Answer general questions about our practice and services provided. Setup appointments for new and existing patients. Gather demographic, information about previous care, problem focus information about what has them coming in for treatment, insurance information. Coordinate paperwork that needs to be completed, obtaining xrays and previous dental records. Answer and resolve any and all sort of billing concerns. De-escalate patients. Work with other team members and DDS to coordinate care, times. Schedule appointments based on DDS preferences and schedule grids. Discuss cost of care and estimated patient portions. Schedule emergency appointments and cleaning appointments. Coordinate after care such as referrals, getting xrays, referral forms and chart notes to other offices.

Home Base

Working in a call center like environment answering inbound calls to Apple supporting customers with problems with all iOS devices such as iPhones, iPods, iPads, and Apple Watches and resolving iTunes billing related problems. Maintain above average metrics including call handling, quality, surveys and much more. I utilize resources and make sure all calls are logged proficiently in internal systems. Stay up to date with trainings. Assisted with new hire trainings to help with on boarding process. Assist team members with questions about devices and products.

Wilmington, North Carolina Area

Processing admissions for people checking into treatment. We answer all calls that come in to WTC, over the phone we answer questions about treatment and insurance. I make sure their insurance gets verified and advise the patient how much their deductible and out of pocket cost would be. Negotiate deductibles and make sure our patients can afford financing the rest of their stay. I take admissions when patients arrive to WTC. Making sure the patient is comfortable when they get to our facility, offer food and beverages during the process. It’s our job to find out precipitating factors leading up to treatment and what made the patient make the ultimate decision to check into treatment. Always respecting patient privacy, we ask them who they want authorized to seek info about their treatment. We create and line up paperwork that needs to be signed for check in. We fill out an assessment about their history of drug use and what they’ve taken in the last 30 days. I perform searches and urine test coordinated around CNA’s and coordinating their rooms and search thru their luggage to ensure drugs and alcohol are not smuggled in.

Wilmington, North Carolina Area

In Customer Service I answered all calls that came into a 1-800/ *611 support line. Averaging about 43-55 calls a day, it was my goal to answer calls on a first call resolution basis. I answered questions about billing and made price plan changes specialized to the customer's utilization. I did manual account analysis on price plans to make sure customers were on the right plans. I did tier 1 troubleshooting. We handled all questions about billing, equipment, sales, and services. May 2010, I was proudly promoted to Tech Support Coordinator where I utilized tools and resources to resolve customers escalated issues. I troubleshooted mobile broadband connections and troubleshooted all computer operating systems from Windows 95 to Windows 10 and Mac. I was given special projects like returning calls on resolved escalated network (NRB) tickets. I took escalated calls from customers asking for supervisors. Maintained above average metrics and surveys.

Anchorage, Alaska Area

Taking calls from a 1-800/ *611 inbound hotline in a call center environment, I answered all calls concerning any questions about customer's services. Being a much smaller company, I had broader responsibilities. I helped people that wanted to start new service. When somebody would start service, I would program and package devices that were being sent to customers. When customers were having problems with their devices we would troubleshoot until we had to escalate to the network team. We handled disconnect callers and tried to save their service as much as we could. I was given special projects offline such as updating addresses from return mail and making sure office phones (cell phones in the office for troubleshooting) were returned and fully charged.

Anchorage, Alaska Area

Responsible for standing outside and cashing out customers who were ready to leave. I would stand outside of the register and greet people who came in and who were also ready to check out. I stocked fridges and other end caps that were around the cashier area. I was awarded cashier of the month in October 2007.

Orlando, Florida Area

Completed all transactions such as withdrawals and deposits. Was responsible for maintaining a till of thousands, cash and coin. I processed transactions in the lobby and also in the drive through. Here I was able to practice cross sales. I maintained goals to offer other services such as IRA’s, loans and savings accounts, while processing transactions to make sure the customer’s needs were all met.