Britney West Email & Phone Number

Coconut Creek, Florida, US

Ft. Lauderdale, Florida, US

• Responsible to build and deliver the 5-year Tech Stacks, boosting internal and external customer satisfaction through innovation.
• Provide influential leadership to ensure successful implementation of change management across large scale strategies.
• Development and communication of the 1 to 5-year strategic roadmap with Executive stakeholders across many departments covering diverse digital and technology channels (web, app, self-service, backend tools).
• Implementation and management of intake procedures for visualization, prioritization, and integration of ROI for all Tech-related demand.
• Facilitation and management of Quarterly plans through the Product Office.
• Orchestration of design and product reviews, workshops, and one-on-one sessions to foster innovation and maintain alignment.

Ft. Lauderdale, Florida, US

• Effective communication with diverse stakeholders to ensure clarity and alignment of vision with business objectives.
• Proficient management of defects, issues, and enhancement backlog, prioritizing strategically to meet overarching business goals.
• Oversight of product development lifecycle to deliver end-to-end guest experiences.
• Skilled in understanding and anticipating client requirements, streamlining development procedures.
• Lead a multidisciplinary team towards ideation, design, and launch of digital platforms, aligning products with customer satisfaction and business goals.Recognition:
• During COVID, took on SCRUM MASTER, CCB, SCO roles

Ft. Lauderdale, Florida, US

• Effective backlog management involving defects, issues, and enhancements, aligned with overarching strategy and business objectives. Simultaneously oversee product development process.
• Proficient at foreseeing and comprehending client needs to enhance development processes. Act as primary communicator and liaison between stakeholders and teams.
• Spearhead meetings for business and technical requirement gathering, as well as product design analysis, translating them into comprehensive product requirement documents.
• Devise and implement test scripts and scenarios for thorough testing, ensuring product adherence to business requirements.
• Conduct client training sessions on software utilization and optimization of business processes.
• Delivered a personalized, connected digital experience that contributed to revenue growth, loyalty, and repeat business.Products: Mobile applications, eCommerce, point of sale, CRM, IBMiAccomplishments/Recognition:

Ft. Lauderdale, Florida, US

• Passionate about working hand-in-hand with Users and Developers to solve pain points and provide more efficient and profitable processes through IT Modernization. Specialities Include:QA Testing User Acceptance.
• Was recognized by IBM, Apple and CF leadership for representing City Furniture while showcasing our solutions
• Awarded in 2017 for IT Appreciation for my Involvement and Support
• Invited by IBM and Apple for multiple events to present our solutions on behalf of CF

Ft. Lauderdale, Florida, US

• Skillfully supervise, direct, and provide coaching to individuals and groups, ensuring successful task completion and sound decision-making in daily showroom management.
• Consistently surpass performance objectives related to revenue goals, communication, appearance, demeanor, and other professional standards.
• Possess strong interpersonal communication abilities, adeptly managing conflict situations and proficiently coaching team members for improved performance.