• Responsible to build and deliver the 5-year Tech Stacks, boosting internal and external customer satisfaction through innovation.• Provide influential leadership to ensure successful implementation of change management across large scale strategies. • Development and communication of the 1 to 5-year strategic roadmap with Executive stakeholders across many departments covering diverse digital and technology channels (web, app, self-service, backend tools).• Implementation and management of intake procedures for visualization, prioritization, and integration of ROI for all Tech-related demand.• Facilitation and management of Quarterly plans through the Product Office.• Orchestration of design and product reviews, workshops, and one-on-one sessions to foster innovation and maintain alignment.• Lead Product Manager for JIRA Atlassian, the favored demand management tool, responsible for end-to-end supervision of Agile planning processes.• Collaborate with HR and leadership to recruit and nurture a diverse team in accordance with roadmap objectives.• Created and adeptly host and present at City Tech Day Conference of 200+ attendees, acting as Master of Ceremonies, ensuring alignment on the forthcoming Tech trajectory for the next 5 years.Products: Mobile applications, eCommerce, point of sale, CRM, IBMiRecognition/Accomplishments:• Implemented Tech Demand Management System which netted a significant $5MM investment• Honorary Purple Tile Winner Award 2022 ACE Awards• Tech HOSHIN Q2 People’s Choice award• Reduced Layer 1 Strategies by 61% YoY

• Effective communication with diverse stakeholders to ensure clarity and alignment of vision with business objectives.• Proficient management of defects, issues, and enhancement backlog, prioritizing strategically to meet overarching business goals.• Oversight of product development lifecycle to deliver end-to-end guest experiences.• Skilled in understanding and anticipating client requirements, streamlining development procedures.• Lead a multidisciplinary team towards ideation, design, and launch of digital platforms, aligning products with customer satisfaction and business goals.Recognition:• During COVID, took on SCRUM MASTER, CCB, SCO roles• Awarded Top Tech Associate of Year

• Effective backlog management involving defects, issues, and enhancements, aligned with overarching strategy and business objectives. Simultaneously oversee product development process.• Proficient at foreseeing and comprehending client needs to enhance development processes. Act as primary communicator and liaison between stakeholders and teams.• Spearhead meetings for business and technical requirement gathering, as well as product design analysis, translating them into comprehensive product requirement documents.• Devise and implement test scripts and scenarios for thorough testing, ensuring product adherence to business requirements.• Conduct client training sessions on software utilization and optimization of business processes.• Delivered a personalized, connected digital experience that contributed to revenue growth, loyalty, and repeat business.Products: Mobile applications, eCommerce, point of sale, CRM, IBMiAccomplishments/Recognition:• Successfully led cross-functional teams from conception all the way to its launch for 6 mobile apps with a 90-day ROI of $80MM

Passionate about working hand-in-hand with Users and Developers to solve pain points and provide more efficient and profitable processes through IT Modernization. Specialities Include:QA Testing User Acceptance TestingBusiness Requirement DocumentsRequirement Extraction Execution of Strategic Initiatives Customer Relations Product OwnerRecognitions:• Was recognized by IBM, Apple and CF leadership for representing City Furniture while showcasing our solutions• Awarded in 2017 for IT Appreciation for my Involvement and Support • Invited by IBM and Apple for multiple events to present our solutions on behalf of CF

• Skillfully supervise, direct, and provide coaching to individuals and groups, ensuring successful task completion and sound decision-making in daily showroom management.• Consistently surpass performance objectives related to revenue goals, communication, appearance, demeanor, and other professional standards.• Possess strong interpersonal communication abilities, adeptly managing conflict situations and proficiently coaching team members for improved performance.