Direct management of company financial operations and strategic planning, human resources, and corporate compliance matters. Specific areas of responsibility include financial reporting, bookkeeping, licenses and registrations, policy and procedures, corporate training modules, and regulatory compliance.

Resolved internal and external customer’s issues from beginning to endDetermined appropriate compensation for issues and processed check refunds and gift cardsCommunicated with Store Managers, District Managers, District Service Managers, National Install Merchants, Service Providers and vendors accordingly to resolve customer and vendor issues

Responsible for front office general support, and sales operations support matters with a focus on managing company records, expense reporting and phone support. Reported to office manager.

Managed customer billing and service recordsCoordinated scheduling and handled payment transactionsContacted appropriate veterinary offices to obtain vaccination and health records

Supervised up to 10 cashiers including time scheduling, managing flow and problem solving Performed customer service functions including resolving complaints and assuring customer satisfactionReconciled sales per register on a daily basis and handled nightly deposits Trained new team members on corporate policies and daily procedures