Translates business strategies and objectives into business requirements.Provides traceability of business requirements to IT solutions and ensure system testing encompasses existing capabilities of the solution as well as future function point requirements.Utilizing UML (Unified Modeling Language) design methodology, capture use-cases for which the application/solution would need to support.Identifies, verifies and documents functional requirements using requirements management methodology and toolsProvides clear identification of data elements and data mappings/dictionaries where required.Analyzes, designs, redesigns, documents “as is” and “to be” business processes.Ensures development community has a clear and complete understanding of the requirements.Supports the business in conducting and facilitating final acceptance tests for solutions with the user community, including development of UAT test scenarios and test scripts.Develops, delivers and evaluates training and supplemental materials.Partners with business and IT to manager scope with each release.

Management of core applications and business support systems always aiming at operational improvement enabling the company to perform at its best with the systems developed and acquired. Support and troubleshooting for end users; Keep internal documentation updated and archived; Assist in communicating with suppliers; Answering service calls; Opening and monitoring of calls with suppliers; Ensure compliance with company procedures and policies; Perform management of applications and their components; Manage area resources and maintain relationship with suppliers: Technical Resource Management

Responsible for the institution's collection and accounting systems, solving systemic problems, and providing support to users.I worked in the systems area using the Microsoft SQL Server database, and DreamWeaver to maintain ASP systems to assist students, teachers, and employees of the institution.Responsible for network support (configuration, login, cabling, and installation), customer support and hardware configuration, use of software, and performing Backups / Restores. The technical specification for equipment acquisition; Purchase request for equipment and parts for maintenance according to requests from IT management.• Project leader in the integration of Alterdata Bimer ERP in the institution.• Financial migration; export of balance sheets via Alterdata ERP database for import into TOTVS ERP.• Effective participation as a training multiplier in the project to unify the academic systems distributed by 12 branches. Support to customers of the new system being implemented based on JAVA technology and PostgreSQL database, generating weekly evolution reports to the Project Manager.• Resolutions of problems in the area of ​​support and systems. Backup / restore routines of Microsoft SQL Server2000 / 2005/2008/2012 database. Knowledge of Languages ​​(SQL, ASP, ASP.NET MCV, C #, Java, VB, C ++, JavaScript, BOOTSTRAP, CSS, HTML, PHP). Web Design experience. Knowledge in Virtualization.• Solid experience in the area of ​​IT Technical Support, Assembly, Preventive and Corrective Maintenance, Installation, and Configuration of Software, Hardware, Infrastructure (Networks). Leadership skills result in tracking, problem-solving skills, negotiation skills, and strategic vision.