Brittany Rowe Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

San Francisco

 Manage a book of business of around $3M formed by 29 enterprise accounts. Advocate for the customer by working closely with the Product and Engineering teams to effectively communicate customer needs and ensure timely delivery of requested features. Strategize with C-level, VP, and Director customer personas to promote visibility, adoption of, and.

San Francisco

 Built strong customer relationships through efficient project management and follow-through, ensuring customers achieve their business objectives and derive ROI of the product.  Maintained 100% customer retention each quarter while consistently finding opportunities for upsells and expansions.  Strategized with customers to find creative ways of.

San Francisco Bay Area

 Managed day-to-day relationships and execute growth strategy for ClearCare’s largest clients, accounting for over $12M in ARR. Organized and executed events such as conferences and site visits to promote customer success and contribute to sales.  Project managed internal, cross-functional initiatives to drive product development for the success of our.

 Implement ClearCare software with 57 of the largest and most strategic accounts.  Overhauled the onboarding process to accommodate for scale, new demands, and goals of our franchise networks.  Presented training seminars around the country intended to drive value and utilization of the product to business owners.  Collaborated with the Product team on.

San Francisco Bay Area

 Consulted with around 30 home care agencies at any one time, including coaching businesses on our product and coordinating with them to run a more efficient home care agency in order to retain more caregivers and provide better care to their clients.  Improved training and product documentation, creating a suite of product videos and knowledge base.

San Francisco Bay Area

 Consistently closed the highest number of cases each week.  Achieved high personal and team goals, maintaining above an average score of 9.5/10 for rep satisfaction.

751 S Bascom Avenue, San Jose, CA 95128

 Managed multiple research studies according to IRB and HIPAA regulations, recruiting over 100 patients, most from underserved populations, into each project, delivering education and questionnaires, and performing data entry and statistical analysis.  Certified by the National Institutes of Health (NIH) in “Protecting Human Research Participants.”

502 E Boone Ave, Spokane, WA 99202

Certificate, Health Professions Program, Gpa: 3.94

Activities and Societies: Health Policy in the United States General Human Anatomy Human Anatomy Lab Developmental Biology Genetics.

B.S., Biology

Activities and Societies: FACE AIDS, Gonzaga University Ski and Snowboard Club, Earth Bound