Brit Strackbein Email & Phone Number

• Spearheaded daily/monthly/yearly strategy for operations with protection to employee experience and revenues.• Developing SOPs for streamlining corporate to franchise.• Monitor revenue margins, operating expenses and budgets. Created a plan, saw success within 90 days to cut costs in overspend in wages and operational expenses. No negative impact with attrition and optimized customer experience.• Launched Grooming School within 60 days of planning. Margin protection focuses on wages to students, protecting revenues without compromising services to clients. School quickly makes up 30% of sustainable grooming sales.• Direct involvement with the IT department, creating internal phone operating flow. Saving costs on 3rd party answering services, without compromising employee experience and headcount.• Direct ownership of P&L, strategic thinking on budgets and quick implementation of change.• Auditing HR Handbooks and hiring process. Creating attendance policies to protect revenues in business and client satisfaction. Resulting in less turn over, more productive employees. Protecting 15% of monthly revenues.

Washington Dc-Baltimore Area

Driving results within 25 multi-unit locations, Customer Experience, Operations, Supply Chain, Profitability, LP, Facilities, and Talent Management across Washington, DC, Maryland, and Virginia locations.• District Manager of 25 multi-unit portfolio • P&L control focused on revenue retention and optimization. • Facilities Management leadership, focused on maintenance, emergency, and contracts• Partner with Store Operations and Supply Chain to carefully balance inventory, identify issues, and meet established merchandise standards. • Hiring, Performance Managing, Investigate employee issues and conflicts to bring to resolution. • Perform quarterly and monthly store visits to evaluate sales growth, marketing events, and customer service opportunities. Connect with in-store talent to develop, coach and mentor. • Ensure the highest level of customer service is achieved at all stores and partner with store employees to resolve any customer service issues.

Washington Dc-Baltimore Area

Driving results within Maryland multi-unit locations through P&L Proficiency, Brand Integrity, People Development.• Perform quarterly and monthly store visits to evaluate sales growth, marketing event, and customer service opportunities. Connect with in-store talent to develop, coach and mentor.• Ensure the highest level of customer service is achieved at all stores and partner with store employees to resolve any customer service issues. • Partner with Store Operations and Supply Chain to carefully balance inventory, identify issues, and meet established merchandise standards.• Maintain and maximize store performance through consistent and effective coaching and feedback.

Freelance Consultant acting in lead role creating structure through leadership around marketing teams within organizations, ranging business contracts with Private Education, Hospital, and Property Management.- Discover the new ways for businesses to engage with existing customers and attract new ones by evaluating the current marketing strategy.- Suggest and implemented improvements in areas like SEO, social media, email marketing, print, and website design.- Improve and manage company branding, increase client engagement and communications with creative social media, email, mobile or local marketing campaigns.- Developed Instructional Design courses to increase employee engagement and on-going training.- Coordinate content platforms such as website landing pages and blog.- Improve business site’s Google ranking by adding new keywords, analyzing and optimizing web pages. - Implement content development strategy to website and blogs.- Expert in Final Cut Pro, Photoshop, Illustrator, Shopify, Google Analytics

Annapolis, Maryland, United States

• Teacher for AACPS after school programming• Created fund for Student Scholarships for diversity and inclusion initiatives• Adaptable lessons for students, experience with neurodivergent students• Developed Budget and maintained cost to support accessibility model

Annapolis, Maryland

+ Exceeded annual target by 108%+ Created strategies to develop and expand existing customer sales which resulted in quarter over quarter growth by 2%+ Excelled at building a motivating a 17+ employee team by hosting leadership and development meetings weekly+ Recruited, hired, supervised, scheduled employees+ Comprehensive background leading all aspects of retail operations (Profit & loss, merchandising, social media, payroll management, performance management, inventory, and customer service)+ Creator of community events to drive sales in the DMV area

• Multi-Unit community leader, developed community positioning strategy within region to execute global campaigns• Provide coaching directly to regional Store Managers regarding new guest and retained guest with use of R&D Budget and Community Budget• P&L Training specific to R&D and Community Budgeting• Facilitated in-store training of brand integrity and ambassador programs• Partner with influencers, athletes, and fitness businesses in DMV to identify key customer behaviors

Washington D.C. Metro Area

+Constructed virtual tours to market new house listings for real estate partners and companies. +Covered DMV community +Scheduling photography shoots upon request from Realtors, keeping in contact with clients, traveling to locations, photographing properties.+Preforming Photoshop work to the photographs, creating 2D and 3D photo panoramas and uploading finished work to a web server.