Britt Christopher Email & Phone Number

Getzville, New York, United States

Buffalo Ny

Customer Operations and Key Accounts Manager• Responsible for mentoring operations and key account representatives to further advance their career through internal growth paths• Source, screen, and interview perspective employees – matching candidates by qualification, experience, and motivational drive• Enhance team productivity, using technology/vendor enhancements and lean logistics principals; Main source of technology advancement objectives for operations and key account team• Created and implemented training programs for operations and key account representatives.• Handled evaluation of outside customer scorecards, including identifying root cause of failures and communicating action plans in response• Participated in EDI planning, mapping, implementation, and testing • First point of contact on new large national accounts; Responsible for growing an immediate and lasting relationship to insure continuous business relationship and coordination• Administered performance reviews – highlighting successes, areas of opportunity, and future goals • Effectively handle and de-escalate customer complaints and obstacles• Provided market insight to operations, sales, and key account team• Participated in customer RFQ’s spot quoting, and renegotiating current contracted rates

West Seneca, New York, United States

• Customer relationship management with a focus on strengthening current book of business• Develop a growth strategy focused both on profitability and customer experience• Maintain contract and request for quotation (RFQ) documents and deadlines • Act as an escalation point for customer inquiries • Provide value to customer operations team through rating visibility and market insight • Articulate Sonwil’s value proposition to discover new business opportunities with current customers for the enterprise• Strategically produce immediate pricing for customers (spot and otherwise) • Review, monitor, and maintain service level agreements (SLAs and NDAs)