Britt Mortensen Email & Phone Number

Irving, Tx

 Lead the planning and implementation of projects from kick-off to post go-live.  Successful liaison with internal and external clients. Responsible for communications and training's. Provide weekly updates to project team and C+ management on projects status. Ensure timelines are met and projects stay on target and in budget. Participate in RFP’s and help to make decisions on upcoming project requests.

- Manage the demand of multiple projects ensuring that all project assignments are met with maximum quality standards.- Develop training material for manager, contractor and supplier trainings and conduct trainings using multiple media.- Conduct key client meetings at project launch and various intervals through the client implementation.- Responsible for successful and timely software and service implementation.- Create, communicate, update and execute the client project plan. - Independently implement client services and projects as defined by client size and volume.- Construct and present business requirements documents and standard operating procedures for each implementation.- Travel both domestically and internationally depending on client location, demonstrating adaptability to varied work environments.- Onboard workers who transition into the program such as complete I-9, review benefits, collect client specific documents.- Participate on quality assurance testing for new software releases or updates.

Santa Clara, Ca

- Facilitate the delivery of electronic software to contract customers. - Enter product details into systems that drive delivery of software to customers and internal support providers. - Ensure product release dates are met. - Manage customer feedback to Online Support Center to ensure a high level of customer satisfaction.- Participate on Sun Sigma teams and testing of new systems and tools.Click to edit position description- Administrative Assistant for Operations, Marketing and Quality Office directors, including their managers and staff (67 people).- Support Customer Support Vice President as backup Executive Administrative Assistant.- Set up meetings with multiple external and internal clients, at all levels of the organization, across all time zones, including all logistics whether in-person or remote.- Manage and coordinate multiple calendars for meetings or travel requirements.- Update web pages for internal and external websites. - Create/prepare organizational charts and contact lists. - Help develop presentations and reports for staff meetings. - Manage confidential information.- Assist with various project and program migrations and department moves. - Manage capital equipment for Customer Support Organization.