Britt Murray Email & Phone Number

San Francisco, CA, US

• Wrote support articles and created videos for subscription management site to help reduce customer calls. Acted as content strategist for company site which included monitoring data to suggest updates.
• Wrote support articles and user interface text (microcopy and error messages) for Autodesk Account and the Autodesk Education Plan.
• Worked with user design, support, and engineering to develop content and new features. Also, participated in user testing with QA team. Added documentation-related questions for customers when using usertesting.com.
• Monitored various metrics and reviewed user comments to locate areas of improvement and maintain support content quality.
• Crafted copy for company website that aligned with brand messaging, used effective SEO terminology, and answered customer questions.
• Identified appropriate patterns to upgrade company website design and copy that complied with new branding and HIG standards. Updated layout to accommodate regional differences and wrote content to minimize.

Charleston, South Carolina, US

• Wrote online help and created videos and graphics for Salesforce CRM, advocacy, fundraising, and marketing cloud software and mobile apps.
• Wrote and maintained user documentation in MadCap Flare for new features. Also, migrated all content from company’s proprietary editing tool to MadCap Flare.
• Provided development teams with context IDs to create context-sensitive help.
• Produced new feature videos from storyboard and script to final product. Used Audacity for audio and Camtasia for video.
• Created walkthrough graphics for new features using Inkscape.
• Worked on several different sprint teams for various products which required juggling numerous scrum teams and development deadlines.

San Francisco, CA, US

• Collaborated with development teams to guide new features from design to release by writing all necessary documentation from requirements and specifications to end-user documentation for AutoCAD design software.
• Wrote online help, tooltips, error messages, and release notes using various tools. Authored online help in Structured FrameMaker to single-source content.
• Worked with QA teams to test new features. Also, added documentation-related questions for customers when using usertesting.com.
• Provided context IDs to development team to create context-sensitive help.
• Created the AutoCAD style guide by consolidating internal documents owned by various teams.
• Produced in-product tutorial videos using Captivate.

Santa Clara, California, US

Edited the HotSynch user manual - 6 month contract.

• Built and managed the technical publications department to create documentation for DVD authoring software.
• Developed the infrastructure for the new content department – style guide, templates, internal processes, and so on.
• Hired and managed staff writers and contract graphic artists.
• Wrote and edited the user guide and tutorial for DVD creation software (MPEG compression software and Dolby surround sound).