Greetings! I am a seasoned Senior Technical Writer and Content Strategist with an extensive track record of distilling intricate technical concepts into user-friendly, engaging content. I have honed my skills in transforming complex technical information into comprehensible documentation that empowers users, clients, and teams.Key Expertise:• Technical Communication: My passion lies in the art of making the complex simple. Through meticulous research and collaboration with subject matter experts, I specialize in creating documentation that bridges the gap between intricate technology and end-users.• User-Centric Approach: Placing users at the heart of every document, I am adept at tailoring content to their needs and pain points. By identifying user personas and empathizing with their challenges, I have consistently delivered documentation that empowers and guides, fostering enhanced user experiences.• Cross-Functional Collaboration: Throughout my career, I have thrived in cross-functional teams, collaborating closely with developers, product managers, and designers. My ability to grasp technical nuances and translate them into approachable content has proven instrumental in fostering cohesion across diverse teams.I am excited to engage with fellow professionals, thought leaders, and innovators who share a passion for effective communication in the tech sphere. If you're interested in collaborating, sharing insights, or simply discussing the latest trends in technical communication, feel free to connect with me.Thank you for visiting my profile, and I look forward to connecting with you!murray.britt@gmail.com#technicalwriter #contentstrategist
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Content StrategistAutodesk Mar 2016 - Apr 2023San Francisco, Ca, UsWrote support articles and created videos for subscription management site to help reduce customer calls. Acted as content strategist for company site which included monitoring data to suggest updates.• Wrote support articles and user interface text (microcopy and error messages) for Autodesk Account and the Autodesk Education Plan.• Worked with user design, support, and engineering to develop content and new features. Also, participated in user testing with QA team. Added documentation-related questions for customers when using usertesting.com. • Monitored various metrics and reviewed user comments to locate areas of improvement and maintain support content quality.• Crafted copy for company website that aligned with brand messaging, used effective SEO terminology, and answered customer questions.• Identified appropriate patterns to upgrade company website design and copy that complied with new branding and HIG standards. Updated layout to accommodate regional differences and wrote content to minimize localization effort.• Maintained the company style guide in WordPress. Was a member of the Style Council which met on a monthly basis to discuss new style issues and add to style guide accordingly.• Updated the company style guide by migrating it from GitHub to WordPress, working with outside vendor on redesign and templates, and removing outdated content. -
Senior Staff Technical WriterBlackbaud Apr 2010 - Mar 2016Charleston, South Carolina, UsWrote online help and created videos and graphics for Salesforce CRM, advocacy, fundraising, and marketing cloud software and mobile apps.• Wrote and maintained user documentation in MadCap Flare for new features. Also, migrated all content from company’s proprietary editing tool to MadCap Flare.• Provided development teams with context IDs to create context-sensitive help.• Produced new feature videos from storyboard and script to final product. Used Audacity for audio and Camtasia for video. • Created walkthrough graphics for new features using Inkscape.• Worked on several different sprint teams for various products which required juggling numerous scrum teams and development deadlines.• Assisted product design with developing new features and assisted QA with user testing.• Wrote content for and helped develop a new API developer site, SKY API. -
Senior Technical WriterAutodesk Apr 2007 - Apr 2010San Francisco, Ca, UsCollaborated with development teams to guide new features from design to release by writing all necessary documentation from requirements and specifications to end-user documentation for AutoCAD design software.• Wrote online help, tooltips, error messages, and release notes using various tools. Authored online help in Structured FrameMaker to single-source content.• Worked with QA teams to test new features. Also, added documentation-related questions for customers when using usertesting.com. • Provided context IDs to development team to create context-sensitive help.• Created the AutoCAD style guide by consolidating internal documents owned by various teams.• Produced in-product tutorial videos using Captivate.
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Contract Technical WriterPalm 1999 - 2000Santa Clara, California, UsEdited the HotSynch user manual - 6 month contract. -
Tech Pubs ManagerSonic Solutions 1997 - 1999Built and managed the technical publications department to create documentation for DVD authoring software.• Developed the infrastructure for the new content department – style guide, templates, internal processes, and so on.• Hired and managed staff writers and contract graphic artists.• Wrote and edited the user guide and tutorial for DVD creation software (MPEG compression software and Dolby surround sound).
Britt Murray Education Details
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University Of California, DavisInternational Relations/Spanish
Frequently Asked Questions about Britt Murray
What is Britt Murray's role at the current company?
Britt Murray's current role is Senior Technical Writer | Content Strategy | Editing | Metrics.
What schools did Britt Murray attend?
Britt Murray attended University Of California, Davis.
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