Brittany Rivera Email & Phone Number

Norwalk, Connecticut, United States

• Leadership & Team Management: Led and mentored a high-performing team of Account Directors, Managers, and Coordinators, fostering collaboration and professional development. Improved team productivity and client engagement through strategic delegation and coaching.• Client Portfolio Management: Oversaw a $10M+ book of business across diverse industries, including staffing, healthcare, technology, transportation, and manufacturing. Ensured the seamless delivery of tailored solutions to meet client needs and drive business growth.• Client Retention & Satisfaction: Spearheaded initiatives that resulted in a 106% increase in Net Promoter Score (NPS), reflecting significant improvements in client satisfaction, loyalty, and advocacy.• Revenue Growth: Collaborated cross-functionally to identify new opportunities within existing accounts and drive incremental revenue through up-selling and cross-selling strategies.• Strategic Planning & Execution: Developed and implemented service strategies to align with client goals, consistently achieving project milestones, KPIs, and exceeding client expectations.• Process Improvement: Streamlined workflows and communication channels, resulting in enhanced operational efficiency

Norwalk, Connecticut, United States

- 113.24% increase in net revenue for my respective accounts- Year-over-year improvement of 111% in Net Promoter Scores (NPS)

Norwalk, Connecticut, United States

- Managing the primary client relationship in my book of business independently.- Leading the retention and growth efforts of each account- Working closely with my clients on an ongoing basis to discuss goals, identify opportunities, manage budgets, and recommend recruitment marketing services.- Using data and analytics to improve the effectiveness of each clients’ recruitment marketing plan.- Coordinating, preparing and facilitating regular client meetings and performance reviews.

Stamford, Connecticut, United States

- 2022 ACE award winner- 2021 Quota Attainment- 101%- Strategize and execute plans to meet all new product goals, utilizing cross-functional selling platforms and analytical presentations- Accelerate the professional development of new teammates to help them achieve quota goals.

Stamford, Ct

- 2020 Quota Attainment- 108%- Drive growth by selling Indeed products & services- Develop real connections through phone, email, social media and professional networking- Conduct live product demonstrations over the phone, via webinar and face to face- Analyze client success and present monthly advertising analytics reports- Build and grow client relationships by sharing knowledge and demonstrating how to use our product

Stamford, Ct

- Managed corporate branding, advertising, identity, social media platforms and public relations for 7 agencies in our region while coordinating the onboarding of new marketing materials and technology.- Established a concrete marketing/sales initiative which included email marketing campaigns, lead generation, HR roundtable events and networking strategies to assist the sales team in organic growth. - Oversaw a team of 6 sales executives- ensuring their presentations to clients/prospects were up to date, accurate, professional and effective. - Experienced user of Microsoft PowerPoint, Word and Excel- used to create prospect presentations, develop sales analysis, and client communication pieces.

Stamford, Connecticut

- Assisted with projects for HR and Wellness departments such as compensation analysis, sales incentive programs, employee relations issues, payroll system assistance, HR seminars and employee wellness initiatives.- Managed and oversaw accounting operations, account reporting and reconciliations, monthly commission audits and the retrieval of outstanding receivables.- Performed monthly analysis of sales growth to provide insight into areas for improvement and identify top/low performers.

Stamford, Connecticut

- Executed outbound calling to potential guests to evaluate the authenticity and quality of their stories.- Booked and organized all travel arrangements for over 50 individuals.- Booked 12 shows for Steve Wilkos television show

Storrs, Ct

- Responsible for managing and supervising athletic events and assisted the personal trainers on the field during games.- Responsible for handling all 50 club teams’ rosters, schedules, fundraising and community service efforts.

Stamford, Ct

Production Assistant Intern for NBCUniversal's Jerry Springer and Steve Wilkos ShowsMy Responsibilities Included: - Promoting and organizing industry events during Alive at 5 concerts in downtown Stamford.- Providing the necessary assistance for all office needs and vetted potential guests that would appear on the Steve Wilkos and Jerry Springer shows.

Florence Area, Italy

- Generated student interest in the travel company- Promoted products, increased sales, and educated consumers about the key brand attributes- Engaged consumers by creating a positive association between the travel experience and the brand

Florence Area, Italy

- Construct fresh ideas and marketing strategies to promote social, welcoming, and sporting events in Florence- Created and managed events that increased revenue by over 50% compared to a typical night- Effectively prioritize multiple client demands to maximize satisfaction and enhance experience- Apply interpersonal and communication skills to assist client and ensure events run smoothly

Masters Of Science, Human Resource Management

Activities and Societies: Summa Cum Laude

International/Global Studies

Activities and Societies: Sales and Marketing Assistant for the Euroadventures travel company and Promotor for the Lions Fountain Irish.

Bachelor’S Degree, Psychology, 3.78 Gpa

Activities and Societies: Club Softball, National Society for Collegiate Scholars, Alpha Lambda Delta National Honors Society Minors.