Britt Schieck Email & Phone Number

Napa, Ca, Us

Napa, Ca

Responsible for Maintaining, Designing and upgrading Virtual Machine Clusters, San Units, Fiber channel Infrastructure. Worked in migration from on site office exchange server to Office 365 in the cloud. Manage endpoint antivirus for both desktops and servers as well as do patch management for servers.

San Ramon Ca

Responsible or supporting 700 users both deskside and remote. This includes Diagnosing resolving and users issues, as well as teaching users more about what happened so they can learn and hopefully take care of issues on their own in the future. Built the SCCM service for deployment of OS, Applications and Patch management. The service is also used for reporting and asset intelligence. I used this to Run a windows 7 to windows 10 Migration project where all desktop systems were upgraded to Windows 10. Deployed and administered Avaya IP office voip solution that replaced aging phone infrastructure. I also create IT training documentation for users as part of a FAQ and to be used by Training and Performance team.

Palo Alto, Ca

Responsible for supporting a user base of over 3000 employees In a high volume environment. Responsibilities included documenting escalating and resolving user issues as well as creating guides for users to follow to resolve issues. Worked closely with Windows upgrade team to identify issues that came up and work to resolve them to help reduce the load on the helpdesk team. Creating documentation and user's guides for a knowledge base that was being created. As a tier 2 tech i proved support to users and executive users. This included Virus Mitigation, hardware failures and personal issue support. I also did reporting on daily performance metrics for Tier 1 and Tier 2 helpdesk Including ticket tracking and movement

Palo Alto Ca

Responsible for helpdesk management and coordination. I was responsible for being the system administrator for 5 sites. I managed both desktop and server hardware and the maintenance to support them including imaging systems, monitoring and patch management. The work was both remote, including end user phone support and remote session, and onsite support.

Cupertino Ca

Responsible for collecting data regarding internal applications including iTunes, iCloud, OSX and iOS. Information being collected included compliance and ownership information to be used by the pen testing team and to be cataloged for later use I also was responsible diagnosing issues and submit bug reports of a database that is being coded to house the information that was being collected

Imaged and Encrypt systems to OSX 10.8 and Image windows XP systems to Windows 7 and configure bit locker on the systems

I was responsible for the Diagnostics and repair of computer systems that had been sent in for RMA. Pre-testing systems that were for high end clients, and I was responsible for keeping the customers informed about the status of their repair either by phone or email.

I was reponisble for the diagnositc and repair of computers that customers brought in to have repaired, as well as the billing and quoting involved in the repair

Maintain office computers and deployed new office server that was being used for their contact database. I was a on call technician.