Britt Stenzel Email & Phone Number

● Solve complex problems that may be unstructured and require use of conceptual thinking skills. ● Listen attentively to customer needs and concerns. ● Demonstrate empathy and build rapport.● Mentor and develop new agents with client specific expectations and procedures.● Professionally manage escalated customer concerns.

● Sales performance specialist for different locations in the Hamilton/Halton/Peel region.● Daily management & supervision of retail sales associates.● Effectively reduced wage costs while maintaining exceptional customer service quality.● Recognizing trends to determine consumer demand and effect of competitors' operations on sales.● Identifying staff vacancies, recruit, interview and select applicants.

● Visual setup of merchandise● Training new employees● Receive and prepare shipments● Analyze and maximize sales● Trend setting through window displays● Encourage and exceed sales goals● Interview and complete new employee hires● Motivate and lead team members● Activate markdowns● Part take in semi annual inventory counts

● Managed and maintained inventory for online order efficiency.● Provided exceptional styling service to clientele.● Increased customer loyalty through networking & social media.● Handled customer complaints and questions through multiple forms of communication.

● Interview and complete new employee hires.● Management of weekly inventory & costs.● Enforcement of strict food handling procedures.● Review & improvement of operational procedures.