- Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.- Create detailed, comprehensive, and well-structured test plans and test cases.- Estimate, prioritize, plan and coordinate testing activities.- Identify, record, document thoroughly, and track bugs.- Perform thorough regression testing when bugs are resolved.- Develop and apply testing processes for new and existing products to meet client needs.- Liaise with internal teams (e.g. developers and product managers) to identify system requirements.

As QA hire number 2, I evolved the testing process from spreadsheets by instituting and building QA processes and test suites using Zephyr, ensuring our testing resulted in reliable and loved products.- Prevented issues in production through regression, functional, UAT, API, and exploratory testing across all of our products, - such as our website, web app, browser extension, and integrations. - Designed Zephyr test plans, cycles, and cases for new features from design specifications and acceptance criteria.- Leveraged JIRA to track defects across specific work; ensuring fixes were made before the work was released.- Worked closely with design, engineering, and product in cross-functional teams to test new work across our products.- Regularly communicated the status of high interest items to the support and product teams. - Streamlined QA processes and coverage by creating departmental documentation in Notion.- Tested integrations between our web application and Salesforce, Hubspot, and Pipedrive.Key Achievements- Built out a regression test suite in Zephyr and Postman from scratch to speed up manual testing and act as a template for automation.- Taught myself Javascript and started learning Cypress to grow my automation skills.Worked with engineering to improve debugging for the browser extension so QA and support could better identify and report on issues.

- I helped continue the manual testing so the new automation engineer could start building the automation test suite.- Collaborated cross functionally with product and engineering to ensure new features were built correctly and reliable.- Conducted comprehensive regression, acceptance, functional, and exploratory testing across all platforms.- Created defects in Jira and prioritized bug resolution based on customer feedback to optimize release cycles.- Delivered test estimates to help decide when features could be released.

Pioneered QA testing at Active911 for Android, iOS, Web, Windows phone, and PC apps to provide first responders with a reliable product.- Collaborated cross functionally with product and engineering to ensure new features met acceptance criteria and reliability requirements.- Conducted comprehensive regression, acceptance, functional, and exploratory testing across all platforms.- Created defects in Jira and prioritized bug resolution based on customer feedback to optimize release cycles.- Delivered test estimates to help decide when features could be released.Key Achievements- Built a culture of rigorous testing by building a comprehensive regression test suite from scratch.- Learned how to use TestRail to improve testing visibility to the company.

- Led user experience to enhance product usability.- Created user flows and wireframes, improving design efficiency.- Conducted usability testing and interviews with customers, aligning product features with user needs.- Collaborated with product manager and developers, ensuring seamless feature delivery.- Designed for Mobile and Web apps, contributing to a consistent user experience across platforms.Key Achievements- Taught myself to use Sketch and Adobe Photoshop to create designs.- Taught myself to use InVision app to create wireframes and prototypes.

- Partnered with customers to answer questions and solve problems through phone and email conversations.- Onboarded new customers to ensure their success with our products.- Used regular expressions to write parsers which normalized data that we were receiving from CAD systems. - Confirmed defects with customers and created tickets in Jira for the engineers to fix them.Key Achievements- Developed a Wiki knowledge base for our customers as well as new employees to help them troubleshoot issues and learn about the products.

- Lived aboard fishing vessels as an observer for National Marine Fisheries Service- Set up sampling plan and executed- Collected samples in a random systematic frame- Identified the fish in sample and collect sex/lengths on certain species- Recorded all data into the computer and kept a daily logbook of all activities- Performed other special projects as needed for the fishing season