Britta Laur

Britta Laur Email and Phone Number

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Britta Laur's Location
Tallinn, Harjumaa, Estonia, Estonia
About Britta Laur

Britta Laur is a .. She is proficient in English, Estonian and Russian. Colleagues describe her as "I worked together with Britta in a fintech company called MYJAR and I was managed by her directly in the complaints team. Brittas' tremendous willpower to solve the most difficult cases possible, drive to make her group accomplish more, and positivity are just a few characteristics that make her an excellent team leader. Throughout the time spent working in the same team with her I always felt encouraged and saw how everyone enjoyed being managed by Britta as much as I did. I would… Show more"

Britta Laur's Current Company Details

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Britta Laur Work Experience Details
  • Creditstar Group As
    Uk Country Lead
    Creditstar Group As May 2021 - Aug 2024
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  • Creditstar Group As
    Uk Loan Administration Team Lead
    Creditstar Group As Dec 2020 - May 2021
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  • Myjar
    Complaints Team Manager
    Myjar Jun 2019 - Apr 2020
    Estonia
    Managing a team of Complaint Handling SpecialistsEnsuring complaints processes for all complaint states are reviewed, kept up to date and signed off to ensure internal and regulatory complianceSetting up a process and reporting for root cause analysis for complaintsEnsuring complaint settlement payments are issued correctly and in a timely manner
  • Myjar
    Complaints Handling Specialist
    Myjar Sep 2017 - Jun 2019
    Estonia
    Handling all stages of complaints in line with business complaints handling proceduresLiaising with the Financial Ombudsman Service, ensuring detailed and timely delivery of responsesEnsuring customers in financial hardship are given appropriate contact details for assistanceAmending and requesting amendments to customers credit reports
  • Myjar
    Customer Care Specialist
    Myjar Mar 2017 - Sep 2017
    Estonia
    Handling loan write off requests from vulnerable customers and making decisions based on medical documentsMonitoring and communicating with customers via customer-facing media and communication channels, including social media, review websites (Trustpilot) and public forums Processing and responding to customer and 3rd party requests, such as information and Data Subject Access requestsHandling complex and/or long-term customer issues that have been passed on by other teams
  • Myjar
    Customer Service Representative
    Myjar Sep 2016 - Mar 2017
    Estonia
  • Aib
    Customer Service
    Aib Feb 2007 - Aug 2013
    Ireland
    Processed domestic and international transactions and assisted customers with other bank business while also handled many of the bank’s clerical and administrative duties.
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Britta Laur Education Details

  • Tallinna Teeninduskool
    Tallinna Teeninduskool

Frequently Asked Questions about Britta Laur

What is Britta Laur's role at the current company?

Britta Laur's current role is ..

What schools did Britta Laur attend?

Britta Laur attended Tallinna Teeninduskool.

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