Brittainy Hopper Email & Phone Number

Riverside, Ca, Us

My responsibilities as an analyst included building and testing client sites for renewal to ensure proper functionality and quality. Additionally, I performed regression testing to identify software needs as well as test out new functionalities and enhancements within each release. I triaged tickets and questions from clients and provided next steps including escalating to internal teams as necessary. I audited data from various sources and aided in data discrepancy for our direct client teams.

Irvine, California, United States

As a Business Analyst, I performed many data analytical tasks, while also honing my expertise in interpreting health insurance plan policies and healthcare regulations. My work was heavily focused on understanding and identifying health insurance plans with discriminatory plan designs that violated patient protections rights, bringing these plans to our legal team, and compiling documentation to build cases against them. Because of this, I worked closely with senior leadership and our legal teams on a regular basis. While I performed research, analysis and presented findings, I was also a strategic thought partner and provided valuable insights for the business. Additionally, as I was one of the few with this experience, I authored and designed technical documentation outlining all of the processes of my research, analysis, and report building and maintaining.

Irvine, California, United States

As a Revenue Analyst, I provided analytical support to a variety of teams including legal and payer contracting by extracting and interpreting data, developing new reports, and identifying areas for improvement. During this role, I grew to be a subject matter expert in interpreting health insurance plans, healthcare and patient protection regulations, and defining plans that violate specific patient protection rights.

Irvine, California, United States

My main responsibility in this role was to collect from insurance payers on unpaid and underpaid claims. With this, I performed phone verification to understand plan requirements and benefits and determine financial risk of insurance payers, as well as, identified trends and performed root cause analyses to understand and remediate widespread issues that were impacting reimbursement.

San Bernardino, California, United States

I worked as a Donor Specialist in the mobile department and traveled to and hosted blood drives at different locations everyday. Roles and responsibilities included setting up and breaking down of equipment, completing Quality Control testing on specific devices, checking vital signs of potential donors, and performing phlebotomy for blood donation collection. Additionally, I registered donors and conducted in depth, confidential medical history interviews and accurately completed all necessary paperwork detailing each donation process.