Brittane Thibodeaux Email & Phone Number

Texas, United States

Senior Credit Analyst with seven-plus years' experience in financial reporting, information extraction andmanipulation using pivot tables, formulas, and v-lookups, audit, and compliance, working with SAP financemodules, credit, financial and risk analysis, process improvement, implementation testing, supervising andoperational support. Excels at building and maintaining customer relationships through strong accountmanagement skills. Known for taking ownership of clients’ issues and following problems through to promptresolution. Particularly effective in developing and implementing service procedures, policies, and standards.

Help manage a team of 20 employees by assisting with escalations, facilitating trainings, conduct side by sides, and provide written communications to the leadership teamWorking with different KPI metrics to ensure 100% client satisfactionAssist customers with scheduling of pre-inspection, including using vendor scheduling system or contacting inspection vendor for assistance with scheduling issuesSpearheaded turnaround strategies for financially troubled customers. Successful workout tactics decreased average days to pay by 15% in its initial yearResponded to customer inquiries regarding past due auto loans and assistance options (payment arrangements, deferments, due date changes and loan modifications)Negotiate settlements when appropriate and arranges payment plans as needed based on customer situation and amount owedReview and analyze Post Sale Audits to ensure correct balances are being charged and applied

Worked closely in a team atmosphere and maintained a positive attitude.Maintained 100-200 credit files, monitored data such as updated financial statements and prepared updated analysis memos.Obtained pertinent financial and credit data to help determine the risk of the credit requests.Responsible for analyzing customer's credit information to assess and set credit limitsMonitored compliance with regulatory requirements.Evaluated collateral adequacy, industry risk, purpose, and viability of businessProvided written analysis that identified any deviations from the Company Commercial Loan Policy

Worked closely in a team atmosphere and maintained a positive attitude.Ensured prompt service in the Pharmacy department by assisting customers and operating the cash register.Accepted customer and prescription information, including refill authorization, from doctors' offices.Retrieved the appropriate medication from inventory.Placed medication into prescription containers.Conmixed medication for dispensing to customers.Input customer and prescription data into the computer system.