Having been in the Direct Sales Industry for 18 years, I have been able to support both the growth and success of the companies I have been associated with whether they be in a start-up phase or already have a more established presence within the industry. I have taken the experience and offer consulting services from everything related to communications, events, recognition programs, and call center services and set-up.

Handled the planning and execution of all corporate events, including contract execution, as well as MC'ed major corporate eventsMaintained responsibility for all corporate communication both written and verbal via social networks, email campaigns, newsletters, text messages, conference calls, etcImplemented a corporate blog to increase SEO and created an online communityCreated and grew the corporate Facebook page from its inception to nearly 6000 fans in just over a yearGrew a corporate "text club" from approximately 100 people to over 1000 in an effort to deliver information in a quick, extremely accessible formatDeveloped and maintained a new Recognition program for the entire customer baseManaged the content of designated areas of the corporate website and provided insight into most areas as part of a collaborative Marketing effort Coordinated, hosted and executed, including editing, all corporate conference callsAssisted in creating and implementing Marketing campaign development and executionDirector of Sales and Marketing CommunicationsCreated and implemented Marketing campaign development and executionResponsible for all corporate communication both written and verbalResponsible for sales for North America (sans Hawaii) Oversee IBO Success Management (call center) as well as the customer Recognition programWork with department heads to project and meet sales goalsResponsible for training/business meeting coordination, development and success trackingDevelop and maintain IBO (customer) relationships to help develop leaders and create a bond and sense of loyalty to the companyCoordinated, hosted and executed, including editing, of all corporate conference callsCreated and tracked promotions

Success Responsible for creating a support center for a start up network marketing company which included staffing, looking for telephone software programs, learning new in-house customer support software, customer relationship development, etc. Work with Executive staff and department heads to coordinate IBO Success (call center) activities with Company-wide goals and objectivesEnsure that customers are promptly, courteously, and professionally servedResponsible for auditing all aspects of compensation plan engine to ensure that it was paying our customers properlyKey player in coordinating the company's first annual convention/launch event; Manager of Distributor Network Services (DNS) Responsible for overseeing and directing all aspects of 70 members of Distributor Network Services Department including: resolving customer concerns, order processing, and new distributor set-upDeveloped Personal Growth Program within the department to promote the continual progression and advancement within the departmentWork with Senior Management and department heads to coordinate DNS activities with Company-wide goals and objectivesEnsure that customers are promptly, courteously, and professionally servedOversee technical support services and ensure resolution of Distributor complaintsDirect, train, supervise, and appraise DNS personnelResponsible for sending all correspondence to the field and to CorporateTraveled to different locations to conduct and teach seminars for Corporate events

Assisted in design of a new corporate web siteQuality Assurance Technician for web site, automated phone ordering system, and in-house software system; tested and reported bugs for each ordering systemWrote spec sheets on specific functions of the web site and in-house software Wrote internal policy for proper Help Desk proceduresResponsible for answering the tech line as well as submitting/managing and follow up on help tickets to assure a timely resolution to internal customer problemsDispatch technicians as needed to solve internal customer needsOffice management Responsible for resource administration - manage company resources under department controlHelped maintain user accounts (i.e. network account, remote access, email, etc.)Basic hardware/software trouble shooting and software installation

Improved on leadership skills while supervising a team of eightWrite professional letters and correspondence on the company's behalfMonitor Customer Service Representative calls and rate performanceMonitor Customer Service Representative breaks and lunches