Brittania Hunter, Mpa Email & Phone Number

Athens, GA, US

Athens, Georgia, United States

• Supervises and evaluates assigned staff, handles all employee concerns, directing work assignments, counseling, and disciplining employees when necessary and completing employee performance appraisals.
• Ensures meter reading accuracy by managing the meter reading data from the AMI System to the Sungard Billing System for billing purposes.
• Manages all meter change outs in the AMI System to ensure billing updates are current and accurate for billing purposes.
• Supervises all customer billing activities daily
• Prepares and/or receives various forms, reports, or other documents; processes and forwards as appropriate
• Prepares "Exceptional Listing" (high/low consumption report) prior to each billing cycle to prepare for billing.

Athens, Georgia Area

• Review the work of customer service staff responsible for providing customer service in support of utilities service and billing functions including the production and collection of payments for Water, Sewer, Refuse.
• Train employees in their areas of work
• Enter adjustments for high bill & leak adjustment, refuse adjustments, remove penalties, and transfer credit balances
• Review and approve payment plans by Customer Service Representatives if customer is unable to meet standard payment agreement
• Calculate commercial deposits
• Verify & track all New Customer Deposit's to ensure deposits have been properly applied, location accuracy and verify allocation has been entered

Athens, Georgia

• Collect payments from customers at the walk-in counter, outside drop-box, and post office box
• Prepares daily cash and check collections for bank deposit.
• Balance cash & check payments received for the day
• Resolve customer billing problems
• Helped customers with questions & concerns they had by phone
• Established new accounts, close accounts, transfer accounts & process final account billings

Athens, Georgia Area

• Provided exceptional customer service by helping customers with questions & needs
• Processed transactions for savings, checking, and loan accounts
• Balanced cash drawer & checks received for the day
• Serviced & balanced ATM
• Balanced transactions on a daily basis
• Recognized for excellent balancing record

Athens, Georgia Area

• Entered information into various background-screening systems to gather criminal history information.
• Completed background screening on persons needing clearance for the military & other small companies
• Training to be in Customer Compliance Department that handled calls from customer that were denied badges

Athens, Georgia Area

• Processed monetary transactions including share deposits and balancing all transactions
• Processed cash advances, travelers checks, cashier’s checks, money orders, and similar transactions
• Performed drive-up teller and night drop functions as assigned
• Provided help to members by answering any questions they may have had by phone
• Assisted non-members through Credit Union Service Center-Shared branching
• Maintained the privacy of member account information ¬

Master Of Public Administration - Mpa, 3.727

Bachelor Of Science In Family And Consumer Sciences, Family Financial Planning

Activities and Societies:Related Coursework: •Credit & Debt Management •Risk Management & Insurance •Income Tax Planning •Retirement.

High School Diploma