Brittani Barrett Email & Phone Number

Tampa, Fl, Us

Tampa, Fl, Us

Tampa, Fl, Us

Tampa, Fl, Us

Boca Raton, Florida, Us

- Responsible for the performance management of 1,000+ service partners in very busy, fast paced environment.- Successfully integrated service partners into the network and evaluate key performance indicators using established financial and quality reporting on cost, customer service, automation and claim cycle time. - Executed daily, monthly and quarterly audits and claims cost saving plans to effectively decrease cost per claim, securing over $500K in savings for managed territory, recognized as the highest savings realized by any given state.- Thoroughly evaluated overall customer satisfaction levels at county, city and state level to reinforce expected service delivery.- Collaborated in an effort to capture and share best practices related to the service partner’s trade and the home warranty industry.- Developed and administered new and existing educational training material for service network enhancement.- Proactively implemented improved procedures to maximize productivity and customer service efforts.- Awarded 2014 President’s Award for exceptional service excellence within the organization.

Dallas, Tx, Us

- Partnered with clients to understand business need issues, strategies and priorities in order to deliver value-added business solutions - Sold wireless service and complex integrated data solutions to small businesses within a defined territory- Facilitated account & relationship maintenance of existing small business base to drive future sales- Communicated with customers via phone, teleconference, e-mail, etc., related to proposed solution/sale and presented professional corporate business proposals

Dallas, Tx, Us

- Strategically hired, trained and developed a retail team of 30+ consultants to deliver an extraordinary customer experience in sales and service.- Identified and developed potential retail sales consultants for promotion to assistant store managers.- Maximized appropriate individual performance plans for the store aligned with national sales standards.- Organized and facilitated weekly staff training & educational sessions to increase knowledge and create high levels of motivation to effectively execute results.- Established and monitored store work schedules and staffing opportunities to effectively manage payroll expenses.- Extensively analyzed various business reports for trend analysis and strategic planning purposes.- Meticulously tracked sales metrics against competitive quotas and key performance indicators to identify areas for improvement.- Grew the Hollywood location from a retail level 2 to a level 3 store in six months.- Planned and forecasted staffing needs, assuring a strong team to maximize customer service efforts.- Drove company profitability metrics, employee engagement and customer experience through change and innovation as a supportive leader.- Increased revenue by over 150% and achieved record number of sales and customer service ratings.

Dallas, Tx, Us

- Successfully completed a six-month extensive, customized management, coaching and development curriculum, gaining classroom training via practical hands-on assignments and projects, both individual and team-oriented.- Completed a 6 week in store Retail Sales Consultant, Assistant Store Manager, Retail Store Manager rotation in Dallas, Texas.

Gainesville, Florida, Us

- Facilitated 10 professional workshops in one academic year to assist students in succeeding in the retail industry before graduation.- Coordinated recruiting events and activities for students interested in retail and sales careers.- Developed, planned and administered policies and procedures to ensure administrative and operational objectives were met.- Developed training and documentations to ensure security and safety concerns were achieved.- Directed and coordinated activities to ensure continuing education success with growth of existing and newly implemented policies and procedures.

Chicago, Il, Us

Management interns spend time working in Sears retail stores, seeing first-hand what goes into a successful retail business. The internship program is divided into several phases, each lasting from a few days to a few weeks. The intern works directly with an Assistant Store Coach, developing merchandising and leadership skills. Rotates through various store functions including receiving, replenishment, loss prevention, in-store support and human resources. This rotation allows the intern to gain a broad view of the retail industry, all while having an impact on the successful operation and management of a Sears store.