Brittanie Anthony, Ms Email & Phone Number

Loganville, Ga, Us

Remote

• Proficiently handles inbound call volume in contact center environment, providing a high level of service within standardized time constraints.• Manages call times in an efficient and responsible manner. • Able to finesse ambiguous situations presented by challenging callers.• Performs high quality clinical assessments with excellent customer service skills. Displays courtesy and sensitivity when speaking with callers.• Assess, evaluate and document the level or lack of access to support systems and community resources that will influence treatment planning.• Understands and is sensitive to personal values and beliefs expressed through gender, cultural, age, ethnic, spiritual, developmental and sexual diversity.• Creates a mutually agreed upon plan of action or appropriate intervention focused on reducing symptomatology while utilizing the appropriate level of care.• Type documentation into an electronic database in a proficient manner with professionally written notes. • Dispatches Mobile Outreach Team members to face-to-face evaluations.

Remote

• Diligently documented intake case details in the Care Management System, facilitating smooth transitions into the assessment phase and ensuring accurate record-keeping.• Exercised keen judgment in crisis assessment, swiftly implementing appropriate interventions to safeguard client well-being and mitigate potential risks.• Tailored expert referral services to EAP clients, meticulously considering clinical needs, provider expertise, and logistical factors to deliver personalized support.• Collaborated closely with Human Resources (HR) and other client company leadership to ensure alignment with organizational goals, providing consultation and support as needed to enhance the overall employee assistance experience and promote a healthy work environment.• Coordinated phone services for clients, delivering timely assistance and scheduling with a focus on meeting individual needs and preferences.• Skillfully managed intake calls, adeptly articulating the EAP's role and ensuring confidentiality, laying a solid groundwork for client engagement and trust.• Streamlined the referral process by fostering effective communication with service providers and EAP affiliates, optimizing access to essential resources for clients.• Maintained detailed documentation of client interactions and follow-up actions, in strict adherence to Standard Operating Procedures, contributing to the professionalism and regulatory compliance of the EAP.

Olive Branch, Mississippi, United States

• Tailored treatment strategies to address unique challenges across academic, professional, and personal spheres, ensuring client objectives were met with precision and effectiveness.• Employed ongoing assessments throughout therapy sessions to gauge advancements towards predefined goals, adapting interventions in real-time for optimal results.• Cultivated deep connections with patients, guardians, and referring parties, fostering an environment of trust and support essential for therapeutic progress.• Facilitated collaboration among diverse treatment teams, harmonizing efforts to deliver holistic care and maximize patient outcomes.• Optimized communication pathways with medical professionals, ensuring timely exchanges and facilitating project efficiency from inception to completion.

Memphis, Tennessee

• Conducted risk needs assessments to tailor supervision levels for transitioning offenders, playing a pivotal role in facilitating successful reintegration into society upon parole or probation.• Provided empathetic and insightful counseling to inmates in both individual and group settings, fostering an atmosphere of trust and empowerment to address personal hurdles and explore sustainable solutions.• Devised proactive strategies in collaboration with clinical experts to mitigate inmate diversion, abuse, and recidivism, resulting in improved safety and rehabilitation outcomes within the correctional facility.• Exhibited swift and effective crisis intervention skills during volatile situations, effectively de-escalating conflicts and preempting violence to maintain a secure environment within the facility.• Functioned as a key liaison between the correctional system and the judiciary, attending court hearings and delivering comprehensive reports and recommendations, contributing to informed decision-making processes and promoting justice.• Facilitated seamless referrals to mental health professionals, ensuring inmates received timely and targeted support to address underlying challenges, enhancing their overall well-being

5515 Shelby Oaks Dr. Memphis, Tn

• Designed and implemented targeted clinical interventions and treatment plans for clients with a spectrum of mental health disorders, fostering comprehensive healing and well-being.• Managed a caseload of 4-6 families, ensuring tailored interventions and personalized support to address the unique needs of each family unit effectively.• Provided therapy services directly within clients' homes across diverse settings and communities, facilitating accessibility and comfort during the treatment process.• Led individual and family therapy sessions for children aged 5 to 19, fostering a nurturing environment for emotional exploration and growth.• Applied cognitive-behavioral therapy principles to empower youth in identifying and redirecting negative patterns, promoting lasting behavioral change and emotional well-being.• Pioneered the integration of meditation, guided imagery, breathing techniques, and reiki into therapy sessions, enhancing emotional resilience and coping mechanisms for patients and their families.

Memphis, Tn

• Crafted personalized therapeutic exercises, merging Cognitive Behavior Therapy and Dialectical Behavior Therapy principles, leading to noticeable behavioral advancements among clients.• Collaborated in the formulation of tailored treatment plans for each child, actively contributing insights and strategies to address individual behavioral goals.• Delivered comprehensive life skills instruction and attended to the daily physical needs of children, fostering holistic growth and well-being.• Actively engaged in recreation therapy sessions, orchestrating meaningful activities to support emotional regulation and interpersonal skill development among children.• Facilitated client transports to diverse destinations, demonstrating reliability and dedication to facilitating access to essential services and experiences.• Maintained meticulous daily documentation, including detailed contact, milieu, and precautionary notes, ensuring accurate records for informed decision-making.

Master Of Science - Ms, Human And Social Services

Bachelor Of Science (Bs), Child Development & Family Studies With Concentration In Family Relations