Brittanie Anthony, Ms Email & Phone Number

Remote

• Proficiently handles inbound call volume in contact center environment, providing a high level of service within standardized time constraints.
• Manages call times in an efficient and responsible manner.
• Able to finesse ambiguous situations presented by challenging callers.
• Performs high quality clinical assessments with excellent customer service skills. Displays courtesy and sensitivity when speaking with callers.
• Assess, evaluate and document the level or lack of access to support systems and community resources that will influence treatment planning.
• Understands and is sensitive to personal values and beliefs expressed through gender, cultural, age, ethnic, spiritual, developmental and sexual diversity.

Remote

• Diligently documented intake case details in the Care Management System, facilitating smooth transitions into the assessment phase and ensuring accurate record-keeping.
• Exercised keen judgment in crisis assessment, swiftly implementing appropriate interventions to safeguard client well-being and mitigate potential risks.
• Tailored expert referral services to EAP clients, meticulously considering clinical needs, provider expertise, and logistical factors to deliver personalized support.
• Collaborated closely with Human Resources (HR) and other client company leadership to ensure alignment with organizational goals, providing consultation and support as needed to enhance the overall employee assistance.
• Coordinated phone services for clients, delivering timely assistance and scheduling with a focus on meeting individual needs and preferences.
• Skillfully managed intake calls, adeptly articulating the EAP's role and ensuring confidentiality, laying a solid groundwork for client engagement and trust.

Olive Branch, Mississippi, United States

• Tailored treatment strategies to address unique challenges across academic, professional, and personal spheres, ensuring client objectives were met with precision and effectiveness.
• Employed ongoing assessments throughout therapy sessions to gauge advancements towards predefined goals, adapting interventions in real-time for optimal results.
• Cultivated deep connections with patients, guardians, and referring parties, fostering an environment of trust and support essential for therapeutic progress.
• Facilitated collaboration among diverse treatment teams, harmonizing efforts to deliver holistic care and maximize patient outcomes.
• Optimized communication pathways with medical professionals, ensuring timely exchanges and facilitating project efficiency from inception to completion.

Memphis, Tennessee

• Conducted risk needs assessments to tailor supervision levels for transitioning offenders, playing a pivotal role in facilitating successful reintegration into society upon parole or probation.
• Provided empathetic and insightful counseling to inmates in both individual and group settings, fostering an atmosphere of trust and empowerment to address personal hurdles and explore sustainable solutions.
• Devised proactive strategies in collaboration with clinical experts to mitigate inmate diversion, abuse, and recidivism, resulting in improved safety and rehabilitation outcomes within the correctional facility.
• Exhibited swift and effective crisis intervention skills during volatile situations, effectively de-escalating conflicts and preempting violence to maintain a secure environment within the facility.
• Functioned as a key liaison between the correctional system and the judiciary, attending court hearings and delivering comprehensive reports and recommendations, contributing to informed decision-making processes and.
• Facilitated seamless referrals to mental health professionals, ensuring inmates received timely and targeted support to address underlying challenges, enhancing their overall well-being

5515 Shelby Oaks Dr. Memphis, TN

• Designed and implemented targeted clinical interventions and treatment plans for clients with a spectrum of mental health disorders, fostering comprehensive healing and well-being.
• Managed a caseload of 4-6 families, ensuring tailored interventions and personalized support to address the unique needs of each family unit effectively.
• Provided therapy services directly within clients' homes across diverse settings and communities, facilitating accessibility and comfort during the treatment process.
• Led individual and family therapy sessions for children aged 5 to 19, fostering a nurturing environment for emotional exploration and growth.
• Applied cognitive-behavioral therapy principles to empower youth in identifying and redirecting negative patterns, promoting lasting behavioral change and emotional well-being.
• Pioneered the integration of meditation, guided imagery, breathing techniques, and reiki into therapy sessions, enhancing emotional resilience and coping mechanisms for patients and their families.

Memphis, TN

• Crafted personalized therapeutic exercises, merging Cognitive Behavior Therapy and Dialectical Behavior Therapy principles, leading to noticeable behavioral advancements among clients.
• Collaborated in the formulation of tailored treatment plans for each child, actively contributing insights and strategies to address individual behavioral goals.
• Delivered comprehensive life skills instruction and attended to the daily physical needs of children, fostering holistic growth and well-being.
• Actively engaged in recreation therapy sessions, orchestrating meaningful activities to support emotional regulation and interpersonal skill development among children.
• Facilitated client transports to diverse destinations, demonstrating reliability and dedication to facilitating access to essential services and experiences.
• Maintained meticulous daily documentation, including detailed contact, milieu, and precautionary notes, ensuring accurate records for informed decision-making.

Master Of Science - Ms, Human And Social Services

Bachelor Of Science (Bs), Child Development & Family Studies With Concentration In Family Relations