Brittanie Pierce Email & Phone Number

• Act as a trusted advisor for the Strategic Accounts sales team and customer base• Maintain a comprehensive understanding of Ritchie Bros systems to enable the compilation of complex data to develop actionable steps that will optimize processes, results, and the customer experience• Collaborate with internal and external stakeholders to ensure optimized customer experience• Work closely with Strategic Account Managers (SAMs) to retain relationships and build customer loyalty• Ensure all organizational and operational tasks are completed according to company standards• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers• Partner with Strategic Account Managers on cross-selling activities to support growth of the customer's portfolio• Prepare contractual agreements between Ritchie Bros and customers for products or services• Manage sensitive and confidential information• Facilitate insights, services, and transactional solutions• Identify internal business partners and act as a liaison for Strategic Accounts• Proactively identify areas of risk in project execution to management and escalate as appropriate

• Serve as Executive Assistant to the CEO, managing phone and email communications, travel arrangements, and schedule coordination• Coordinate and attend meetings, providing critical support and ensuring follow-up on action items.• Assist with personal projects for the CEO, demonstrating versatility and a proactive approach• Oversee daily company operations, including project creation, assignment, and follow-up, ensuring efficient processes and adherence to company policies• Provide leadership and direction to office, class, and field teams, fostering a collaborative and productive work environment• Collaborate with team leads to refine company processes, effectively deescalating unresolved student issues, and providing final approval for weekly payroll• Manage employee recruitment, onboarding/offboarding processes, benefits administration, and quarterly performance reviews• Maintain and update employee handbooks, ensuring compliance with company policies and relevant regulations