Brittani Thompson Email and Phone Number

Service Operations Planning:Enable sales, support, and service teams to deliver exceptional customer service through effective planning and process optimization.Conduct reviews and audits of existing standard operating procedures.Lead optimization events to improve service workflows.Financial Management:Monitor inventory levels and ordering.Implement cost-saving measures.Ensure compliance with labor laws and equipment standards.Customer Satisfaction:Define customer-focused priorities.Partner with technology teams to prioritize features that address customer needs.Drive operational excellence through structured programs.Social Media Marketing:Develop and execute social media strategies to promote the hotel and restaurant.Manage social media accounts (e.g., Facebook, Instagram) to engage with customers, share updates, and drive brand awareness.Collaborate with marketing teams to create compelling content, including promotions, special events, and menu highlights.Monitor online reviews and respond to customer feedback.

•Grade Team Leader: Develop and implement team systems and routines. Lead a team of teachers through daily transitions, classroom management and provide feedback to ensure team success. Create agendas, facilitate meetings and perform school wide walk throughs to identify areas of improvement.•Induction Leader: Teach induction lessons for incoming students.•Instructional Coach: Provide feedback on planning, curriculum implementation and classroom management. •Math Teacher: Plan, implement and design curriculum for 5th grade common core mathematics class. •Academic Adviser: Track academic and social progress for a group of 20 students, host advisory lunches, report card conferences and maintain parent contact to ensure student success.•Founding Girl's Basketball Coach: 7/8th Grade Girls

Project Coordinator for the New York State Parenting Education Partnership (NYSPEP) includes: Assuring collaboration on behalf of the coalition of agencies that form NYSPEP.Event management: arrange logistics, publicize, and provide technical facilitation for professional development events, focus groups, NYSPEP full-membership conferences, and special advocacy events.Communications: prepare and maintain eNewsletters, organizational marketing, webinars, and any other events. Maintained www.NYSPEP.org website and all social network platforms, created all communication materials for NYSEP. Hosted all NYSPEP webinars. Supervision: Supervised, scheduled and trained NYSPEP assistant and team of interns. Daily oversight of database maintenance staff. Database management: maintaining membership files and compiling of training event evaluations/summary evaluation reports.NYSPEP Management Team MemberNYSPEP Steering Committee MemberDad's Take Your Child To School (DTYCTS) Member Certified Celebrating Families TrainerSafeTALK trained: Suicide Prevention Alertness

Maintain customer relations and provide a fun, fashion forward styling experience tailored to each individual customer. Stay up to date on the fashion industry and maintain a trendy personality. Assisted management with floor sets and inventory checks in a bench mark store. Organized and restocked shelves to maintain product availability for customers. Created a clean and friendly environment for all shoppers.

Provided child care for members, opened and closed gym, and made payment transactions.

Supervised/lead a team of associates to meet daily projected sales goals by coaching, monitoring and providing feedback to each individual team member. Completed store operational logistics such as creating the schedule and assigning team members tasks to be completed. Assist Manager with staff selection and training.Checking inventories to ensure product availability to maintain a positive shopping experience for customers. Maintained daily financial operations for the store and ensured all personnel were following policies provided by the company. Ensured customer's were provided with a clean and friendly environment when opening/closing the store.

Mentored and coached elementary and middle school girls basketballCoached basketball summer camps