Extraordinary customer service, a passion for performance optimization, and organizational skills that will blow you (and all your overstuffed closets) away - that's me! Hi, I'm Brittani.My professional career began in higher education. I moved up the ranks from undergraduate student worker to Executive Director at The University of Texas at Tyler, stopping at each level along the way and soaking it up like a sponge. I often asked the question "Why?," which triggered in me a passion for process review that I now realize had been simmering inside me my entire life. That passion led me to restructure business practices before I was even a full-time employee and spurred me to pursue a master's degree in Human Resource Development. Since, my focus has been on client experience and staff efficiency. I have rethought and reorganized processes, creating efficiencies that allowed my department to excel on a shoestring budget. We combined positions and restructured employee time, leaving room for professional development and innovation. I also loaned my skills to other departments - at their request - to improve their processes. Notably, my recommendations shortened processing times from one of our largest departments by over 80%. No monetary investment, no fancy new tools - just me, open communication, and lots creativity. Meanwhile, client satisfaction grew as turnaround time shortened and procedures simplified. After all that, you may be thinking, "I bet she watches Marie Kondo and has tidy closets." and you would be absolutely correct! If you need your business - or closets - tidied, let's connect!