Brittani Wrigley Email & Phone Number

Earth City, Missouri

• Restructured the product management team, identifying individuals with the right skillset and experience to drive and support company strategy • Oversees product roadmap and release planning for all new solutions delivered, ensuring alignment with market and company vision, and meeting client demands• Founded and facilitates the company’s Client Advisory Board• Balances competing priorities based on strategic planning and ability to adapt to changing demands

• Worked directly with clients to understand needs and market trends and created business cases to support new development efforts• Oversaw new product launches, ensuring all internal functional areas were ready, including all sales and marketing materials for external clients and prospects• Managed partner relationships to support products• Completed monthly cost and revenue reports for product line

Supervise team in daily job functions, including multiple remote associates, by monitoring performance to ensure company goals are met. Assist in department wide reorganization, including consolidating multiple teams together and aligning goals and job functions. Conducts interviews to assess skills and identify appropriate individuals for the needed job roles. Provide department updates to management, coordinate individual and team trainings, guide associates with career development direction,… Show more Supervise team in daily job functions, including multiple remote associates, by monitoring performance to ensure company goals are met. Assist in department wide reorganization, including consolidating multiple teams together and aligning goals and job functions. Conducts interviews to assess skills and identify appropriate individuals for the needed job roles. Provide department updates to management, coordinate individual and team trainings, guide associates with career development direction, and run meetings on a routine basis. Drives change and keeps focus on instilling company culture in team. Show less

Greater St. Louis Area

Oversaw account managers in supporting executive clients within company. Fostered environment of teamwork and accountability. Lead by example. Focused on building lasting relationships with business partners. Represented company onsite with clients and at trade shows.

Greater St. Louis Area

Provided customer service to executive clients within company, including software vendors and billing services. Provided knowledge on numerous systems, completed extensive research and troubleshooting, as well as finding creative solutions to meet business needs. Traveled often to provide support and trainings at clients’ offices.

Greater St. Louis Area

Handled incoming calls from customers in a call center environment. Required knowledge on numerous company programs and products in order to provide resolutions. Built rapport, listened to inquires to determine and clarify issues , and managed upset client complaints.

Greater St. Louis Area

Enrolled new clients with company by collecting data and processing paperwork. Reviewed agreements, paying close attention to detail to ensure data match in systems.