Brittany Alexander Email and Phone Number
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As a dedicated Customer Success and Talent Operations Manager with over 7 years of experience, I specialize in driving client satisfaction and optimizing processes in high-paced environments. My career journey spans roles in customer success, internal auditing, and talent operations, including significant tenures at leading companies such as Beech Valley Solutions, Georgia Pacific, Oldcastle, and KPMG.At Beech Valley Solutions, I spearheaded initiatives to improve app utilization, resulting in a 25% increase in client retention. My efforts in gathering and analyzing user feedback led to a 30% enhancement in app usability scores. I also directed recruitment efforts, increasing placement rates by 40%, and utilized data-driven insights to foster strong customer relationships and ensure success.During my time at Georgia Pacific, I supervised audits and risk assessments to meet regulatory requirements, created roadmaps for risk assessment and mitigation, and enhanced the onboarding and training process for new auditors. I built trusted advisor relationships with key stakeholders and played a crucial role in ensuring successful client renewals.My role at Oldcastle involved supervising SOX and financial control audits and providing consulting services for process improvement and compliance. At KPMG, I gained valuable experience supervising financial and statutory audits across various industries and assisting IT auditors with controls and SOC reports.I am passionate about leveraging technology to drive business outcomes, enhancing customer success through continuous education and support, and using data-driven strategies to achieve business goals. With a strong background in risk assessment, process improvement, and compliance, I am committed to delivering exceptional results and fostering long-term client loyalty.
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Senior AccountantBmss Advisors & Cpas Oct 2024 - PresentRidgeland, Mississippi, United States -
Customer Success And Talent Operations ManagerBeech Valley Solutions Jul 2021 - Mar 2024Customer Success and Talent Operations Manager at a leading tech company specializing in recruiting and placing finance and accounting professionals. With over 7 years of experience in customer success and auditing, I excel in optimizing client satisfaction, driving app utilization, and enhancing user experiences. Skilled in onboarding, building trusted advisor relationships, and executing customer success playbooks, I leverage data-driven insights to improve customer health metrics and ensure… Show more Customer Success and Talent Operations Manager at a leading tech company specializing in recruiting and placing finance and accounting professionals. With over 7 years of experience in customer success and auditing, I excel in optimizing client satisfaction, driving app utilization, and enhancing user experiences. Skilled in onboarding, building trusted advisor relationships, and executing customer success playbooks, I leverage data-driven insights to improve customer health metrics and ensure successful renewals. Passionate about process improvement, compliance, and maximizing ROI for clients. Show less -
Senior Internal AuditorGeorgia-Pacific Llc Jan 2018 - Apr 2020Atlanta, GeorgiaCertainly! Here’s the role description formatted as one paragraph:As a Senior Internal Auditor at Georgia Pacific from January 2018 to May 2020, I supervised audits and risk assessments to meet regulatory requirements and strategic objectives. I provided consulting for process improvement, talent assessment, and legal and regulatory compliance. Additionally, I documented roadmaps for risk assessment and mitigation strategies, enhancing customer success and compliance. I refined the… Show more Certainly! Here’s the role description formatted as one paragraph:As a Senior Internal Auditor at Georgia Pacific from January 2018 to May 2020, I supervised audits and risk assessments to meet regulatory requirements and strategic objectives. I provided consulting for process improvement, talent assessment, and legal and regulatory compliance. Additionally, I documented roadmaps for risk assessment and mitigation strategies, enhancing customer success and compliance. I refined the onboarding and training process for new auditors, improving efficiency and accelerating career development. By developing trusted advisor relationships with key stakeholders, I ensured successful client renewals. I also monitored customer health metrics, proactively supporting clients, and acted as the voice of the customer by sharing insights to influence product roadmaps and drive adoption. Show less -
Senior Internal AuditorOldcastle Apr 2017 - Dec 2017Greater Atlanta Area -
Audit AssociateKpmg Us Aug 2013 - Apr 2017Atlanta, Georgia -
Audit InternKpmg Us Jan 2012 - Mar 2012Jackson Area, Mississippi
Brittany Alexander Skills
Brittany Alexander Education Details
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Accounting -
Magna Cum Laude
Frequently Asked Questions about Brittany Alexander
What company does Brittany Alexander work for?
Brittany Alexander works for Bmss Advisors & Cpas
What is Brittany Alexander's role at the current company?
Brittany Alexander's current role is Customer Success and Talent Acquisitions Manager.
What is Brittany Alexander's email address?
Brittany Alexander's email address is br****@****pac.com
What is Brittany Alexander's direct phone number?
Brittany Alexander's direct phone number is +141596*****
What schools did Brittany Alexander attend?
Brittany Alexander attended The University Of Southern Mississippi, The University Of Southern Mississippi.
What skills is Brittany Alexander known for?
Brittany Alexander has skills like Accounting, Powerpoint, Microsoft Word, Microsoft Office, Microsoft Excel, Time Management, Leadership, Auditing, Teamwork, Customer Service, Sarbanes Oxley Act, Internal Controls.
Who are Brittany Alexander's colleagues?
Brittany Alexander's colleagues are Andrew Lang, Cva, Sherry Bullock, Molly Stone, Cpa, Bailey Pinkerton, Cynthia Griffith, Rachel Butler, Brandon Bishop, Cpa.
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Brittany Alexander
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