Brittany Baca Email and Phone Number
Brittany Baca work email
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Brittany Baca personal email
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🌟 Passionate Professional in Data, Leadership Development, and Operational Excellence 🌟Greetings, LinkedIn community! 👋 I'm Brittany, a dedicated professional driven by a passion for data, leadership development, and optimizing operational processes. Walt Disney's words, "First, think. Second, believe. Third, dream. And finally, dare," echo my approach to both personal and professional endeavors. I'm also a major Disney fan, because that is a super important piece of information about me too!Data Enthusiast: With an unwavering love for numbers, I specialize in leveraging data to drive performance and instigate operational changes grounded in robust analytics. I thrive on transforming raw data into strategic insights that fuel informed decision-making.Leadership Development Advocate: Coaching is not just a skill—it's a calling. I derive immense joy from guiding individuals towards their goals, fostering their professional growth, and making a meaningful impact in the realm of leadership development.Cross-Functional Collaboration Expert: In environments that promote cross-functional partnerships, I excel. As an operations specialist, I value immersing myself in various facets of the business, gaining insights across the organization to contribute effectively to collaborative initiatives.Process Improvement Evangelist: Guided by the principle of "Work smarter, not harder," I find fulfillment in enhancing processes to streamline operations and contribute to overall efficiency. Efficiency isn't just a goal; it's a mindset that drives my professional approach.Thank you for visiting my profile. Let's connect, share insights, and make meaningful strides together in the realms of data, leadership, collaboration, and process enhancement.
Fieldsheer
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Customer Service ManagerFieldsheer Apr 2024 - PresentPortland, Oregon Metropolitan Area
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Customer Service ManagerWayfair Nov 2020 - Jan 2024Portland, Oregon Metropolitan AreaLead a team of customer service agents ensuring they provided exceptional support and assistance to customers. I was responsible for setting and meeting performance targets, handling escalated customer inquiries and complaints, training and coaching staff and implementing strategies to improve customer satisfaction and retention. • Talent Development Champion: Coached and mentored agents, resulting in numerous successful internal promotions within the organization.• Performance Driven: Achieved exceptional team performance and fostered a culture of excellence among customer service agents, leading to recognition as a top-performing manager within six months of employment.• Strategic Cross-Functional Collaborator: Partnered with IT, Training, Recruiting, and Operations teams to orchestrate a cohesive approach to new hire onboarding, reducing new hire attrition by 20%.• Architected and Implemented Manager Onboarding: Led the development and execution of a comprehensive Customer Service Manager onboarding plan.• Exceptional Manager NPS: Attained a perfect Manager Net Promoter Score (NPS) of 100 on multiple occasions, showcasing dedication to fostering a highly engaged and satisfied team. -
Operations ManagerKindercare Education Jan 2019 - Jul 2020Portland, Oregon, United StatesAs an Operations Manager at KinderCare Education, I spearheaded efforts to streamline business operations by developing and implementing standardized policies in collaboration with both field and corporate leadership. Leading a team of field support coordinators, I ensured seamless administrative assistance for field leaders while driving ongoing process enhancements to support organizational efficiency and success.• Strategic Labor Management: Engineered a labor management tool, standardizing staffing practices and effecting a 5% reduction in labor costs within a 6-month period.• Dynamic Team Builder: Established and led a new support team, that provided essential administrative support to field leadership.• Collaborative Operational Leader: Collaborated with Operations, Field Leaders, and cross-functional business partners, shaping and executing key business priorities for operational excellence. • Innovative Training: Pioneered a comprehensive training program tailored for new center startups, ensuring a smooth and efficient onboarding process. -
Regional Facilities Coordinator SupervisorKindercare Education Jun 2016 - Dec 2017Managed cross department special projects to upgrade centers, implement new software, and streamline processes. Managed a team of customer service representatives and monitored call volumes to ensure quick resolution time for any center reported facilities-related needs. Ensured capital projects on budget and proceeding through proper approval channels.• Procurement and Implementation: Played a pivotal role in the procurement process for a cutting-edge facilities management tool. Post-selection spearheaded the implementation and rollout across all 1500+ locations within a 6-month timeframe.• Sustainable Practices Advocate: Elevated the presence of recycling services in nationwide locations by 29% within a single year.• Invoice Processing Efficiency: Achieved a 50% reduction in manually processed invoices within an 8-month period. • Client Onboarding: Cultivated relationships with vendors and clients, successfully onboarding them into the facilities management system.• KPI Standardization: Led the implementation of new standardized Key Performance Indicators (KPIs) for facility coordinators, enhancing performance metrics and ensuring alignment with organizational goals.
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Sr. Regional Facilities CoordinatorKnowledge Universe May 2013 - Jun 2016Provided administrative support to two Regional Facilities Managers including written capital project scopes, processing capital invoices, and vendors project date follow-up. Created and maintained all training materials for facilities coordinators. Monitored capital spending and updated both field and corporate senior leaders on trends.• Managed a team of peers to produce a monthly facilities newsletter.• Updated and streamlined invoice processing procedures.• Worked collaboratively with both field and corporate partners to restructure capital project processes.
Brittany Baca Skills
Brittany Baca Education Details
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Human Development, General
Frequently Asked Questions about Brittany Baca
What company does Brittany Baca work for?
Brittany Baca works for Fieldsheer
What is Brittany Baca's role at the current company?
Brittany Baca's current role is Operations Leader | Data-Driven Problem Solver | Talent Development Advocate | Customer Service & Operations Expert.
What is Brittany Baca's email address?
Brittany Baca's email address is br****@****ail.com
What is Brittany Baca's direct phone number?
Brittany Baca's direct phone number is +150334*****
What schools did Brittany Baca attend?
Brittany Baca attended Warner Pacific College, Portland Community College.
What skills is Brittany Baca known for?
Brittany Baca has skills like Public Speaking, Event Planning, Microsoft Office, Community Outreach, Customer Service, Early Childhood Education, Staff Development, Team Building, Leadership, Communication, Management, Training.
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