Brittany Benjamin Bell Email & Phone Number

Chandler, AZ, US

Phoenix, Arizona, United States

San Francisco Bay Area

Cresta uses AI to turn sales and service agents into experts on day one, elevating the customer experience and growing the business with tangible results.

Tempe, AZ

Trusted partner to a wide variety of companies in operating and managing large sales teams from an executive level. Creating and constantly improving projects with 200+ sales employees supporting inbound, outbound, and chat programs in B2B and B2C arenas both on- and off-shore. Primary point of contact for client partners to ensure alignment of goals and.

Tempe, Arizona

Coach, train and manage a team of approximately 8 managers and 120 sales reps spanning two locations (Tempe, AZ and Philippines). Primary contact for client partner to ensure strategic alignment and provide progress towards goals. Interview and hire both leaders and sales reps.Successfully project manage a new "program launch" from the ground up.

Tempe, Arizona

Led a team of 12-20 sales reps in a sales chat program. Achieve success against set metrics through ongoing coaching, uptraining and performance management. Leverage reporting and data to identify gaps and ability to understand people and behavior in order to course correct.Awarded Manager of the Year in 2012.

Tempe, Arizona

Create comprehensive canned response library in order to spread best practices in effective sales chat conversations. Maintain comprehensive QA rubric aligned with desired business outcomes. Assess performance of up to 70 agents in following quality guidelines.

Tempe, Arizona

Convert incoming chat customers into active subscribers of cable, internet and telephone services. Consistently achieve over 100% to target, earning "Platinum Club" recognition for being top 1% of all sales reps across all programs in company.