Brittany Blake Email & Phone Number

Southlake, Texas, United States

• Coordinate and prepare documentation necessary for verification and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork
• Review all loan package documentation for discrepancies, omissions, and income calculation then report any discrepancies to the loan originator
• Follow up and respond to customer and in-house inquiries on transactions as needed to provide superior customer service
• Screen and make calls, book appointments and provide administrative support as needed

North Carolina, United States

• Resolved customer problems promptly and accurately in a manner that will retain and promote customer loyalty.
• Assist with order intake, creation of documents via internal software, data entry, scheduling, and various administrative aspects of the title and closing process
• Communicated directly with loan officer, loan processor, closer, title companies, and insurance companies to ensure that loans closed in a timely manner
• Requested and reviewed file documentation, including income/employment verifications, bank assets, etc
• Reviewed all documentation received for completeness and ensured appropriate data was entered in the company's origination system, and that appropriate documentation was uploaded to the company's paperless file system
• Meets or exceeds monitoring standards on phones and online.

Tyler, Texas, United States

• Executed the loan process including ordering credit reports, appraisals, preliminary title reports, UCC searches, environmental reports, insurance information, and flood certificates
• Assisted in the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
• Educated customers on the variety of loan products and available credit options
• Assist with order intake, creation of documents via internal software, data entry, scheduling, and various administrative aspects of the title and closing process
• Communicated directly with loan officer, loan processor, closer, title companies, and insurance companies to ensure that loans closed promptly New Accounts Representative
• Balanced multiple projects and responsibilities including initial customer contact, opening/closing accounts, and providing exceptional customer service

Tyler, Texas, United States

• Design and update software database. This includes, but is not limited to: Software Applications, Data Communication Processes and User Interfaces
• Developed a company-wide handbook listing policies and procedures for employees to refer to
• Develop and deliver on board training for new employees and tenured employees
• Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues
• Make good technical decisions that provide solutions to business challenges
• Created training schedules for 8-16 trainees a month and presented training programs two to three times a week

Tyler, Texas, United States

• Effectively communicate and maintain positive relationships with students and parents of diverse socioeconomicbackgrounds.
• Perform on-going developmental evaluations and follow curriculum implementation that addresses the individual needs ofeach child
• Provide a developmentally appropriate classroom environment that reflects the children's learning and growth.

Bachelor Of Applied Arts & Science, Small Business Administration/Management

Associate'S Degree, Business Administration And Management, General