Brittany Bonner Email & Phone Number

San Diego, California, United States

Orlando Campus

• Provided assistance for the entire Orlando campus student body as their primary contact• Conducted student enrollments into various IT & Project Management courses• Guided students throughout their programs towards becoming certified and employed• Provided academic and career guidance to students and graduates• Created syllabi and all other course documents• Scheduled and administered industry standard exams• Provided career services such as resume reviews, job broadcasting, interview workshops, hiring events with local employers and keynote speaker events with industry professionals• Inventory and distribution of course books• Acted as liaison between students and funding organizations• Kept up-to-date and accurate student records using various internal databases• Provided demonstrations and trainings for students in course practice material• Coordinated corporate events and classes at the campus• IT troubleshooting and resolutions in classrooms• Created payment plans and managed student accounts• Coordinated and escorted students on outings to IT data centers• Kept up-to-date and accurate spreadsheets provided to officials at funding organizations• Represented the school at events to gather prospect leads and market the school• Various projects from superiors

West Palm Beach, Florida Area

Administrative Assistant:• Worked with people with various disabilities or other barriers in finding competitive employment in the community with the overall goal of becoming self-sufficient• Interviewed and accepted/denied applicants for entry into program• Assigned new cases to Case Managers• Calculated and submitted all monthly billings for the department to the State of Florida• Employee time approval and submission• Employee hiring procedures• Coordinated department meetings• Took and distributed meeting minutes• Scheduled maintenance on fleet vehicles• Various projects by DirectorCase Manager:• Successfully managed case load of 20-30 participants• Worked with people with various disabilities in day program setting with the overall goals of becoming self-sufficient andliving more independent lives• Worked with participants on personal and professional goal counseling and tracked subsequent achievements• Diffused tense situations of all types including behavioral and medical as well as follow up emotional support and guidance• Generated quarterly and annual reports on each participant's progress and activities• Led daily living skills classes• Supervised production floor while participants trained to work• Planned and chaperoned outings in the community• Became certified in CPR, HIPPA and FEMA First Response, as well as Goodwill led courses on HIV, Trauma InformedCare, local gang presence and Person-Centered Planning.

Lake Worth, Florida

• Direct supervision, hiring and training of reception employees• Scheduled appointments and surgeries, customer service, money handling, accounts receivable, data entry and light IT work• Inventory, ordering and invoicing of all office supplies, equipment and medications including Schedule 1 medications• OSHA certifications and MSDS oversight, labeling and filing• Created innovative marketing and advertising strategies to grow the business• Motivated staff to meet/exceed established goals and objectives• Implemented new ideas to boost client satisfaction• Improved customer service practices based on client feedback through the development of new policies and procedures• Attended numerous business growth, marketing and new product seminars• Planned public relations opportunities• Animal handling and prescription filling• Awarded Employee of the Year in 2009

West Palm Beach, Florida Area

• Customer service, filing, data entry, money handling and scheduling• Brainstormed business growth ideas with other staff members in a weekly meeting• Created innovative marketing and advertising strategies• Daily check of invoice accuracy and follow-ups