Manage client, partner, consulting, community, multi-client, and new opportunity event process across multiple locations both domestically and globally. Executing 200+ events annually. Coordinate software demonstrations at client site for over 300 solutions/products, requiring basic knowledge of each product.Manage multiple locations of managed event space, including 120,000 sq-foot client facility, responsibilities include staffing, space booking, operational and facility support, vendor management and budget oversight. Facilitate daily event triage and strategically align event resources and support per engagement objectives.Design leading edge experience strategies that support client engagement and sales.Create event strategy by examining business and communication priorities against target audience needs, preferences and trends across client segments and roles.Identify and build multi-faceted messaging strategies, audience outreach plans, content and activities that elevate relationships, further collaboration and drive sales.Manage large scale project plans, assign tasks and provide oversight (including financial oversight) to cross-functional planning committee and event coordinator activities across multiple events simultaneously.Provide onsite event leadership to business team and clients or constituents including strategy shifts, content changes, and overall client and constituent experiences.Manage internal and external communication streams with business owners, constituents and partners.Determine best practices and recommend innovative approaches for client and constituent engagement.Utilize event and client satisfaction reporting and analytics to provide strategy recommendations and budgetary guidance.Guided creation for CRM dashboard and reporting (BriefingIQ).

Manage new opportunity event process for prospective clients by strategizing with the sales team on process and timeline for all events a prospective client will complete prior to signing a contract.Design leading edge experience strategies that support client engagement and sales.Create event strategy by examining business and communications priorities against target audience needs, preferences and trends across client segments and roles.Identify and build multi-faceted messaging strategies, audience outreach plans, content and activities that elevate relationships, further collaboration and drive sales.Coordinate software demonstrations at client site for over 300 solutions/products, requiring basic knowledge of each product. Managing 50 event requests at one time, on average.Manage large scale project plans, assign tasks and provide oversight (including financial oversight) to cross-functional planning committee and event coordinator activities across multiple events simultaneously.Provide onsite event leadership to business team and clients or constituents including strategy shifts, content changes, and overall client and constituent experiences.Manage internal and external communication streams with business owners, constituents and partners.Determine best practices and recommend innovative approaches for client and constituent engagement.Utilize event and client satisfaction reporting and analytics to provide strategy recommendations.

Provide a varying level of support to 22 executives and 200 associates while building and maintaining cohesive business relationships internally and externally. Act as a role model and liaison for all associates, external clients, partners and guests.Manage and coordinate all needs for the TMC HealtheProgram Center, including: monitoring events and individual context.Ability to strategize and coordinate multiple global and domestic meetings/events, both internal and external, across multiple time zones, locations and languages to successful completion.Develop and coordinate Associate Services training materials for new administrators to communicate Cerner policies, professional standards and building successful relationships in the workplace. Responsible for new associate training and education.Create and modify webpages for all staff to house readily accessible resources, enhancing the layout for easier use.Manage and coordinate resources including associates, data and processes.

Coordinated executive level client briefings and associate learning courses. Core responsibilities were: managing supplier relationships, conducting monthly inventory, assigning instructors, booking travel, transportation, and catering for clients, conducting client and associate satisfaction surveys, setting up and driving Audio and Visual for the Cerner Experience Theater.

Coordinated customer accounts requiring continual knowledge of Pet Parent’s requirements and preferences. Core responsibilities included: walking dogs, conducting feedings, organizing daily activities for all companion animals.

Led shifts with a range of 10-25 employees across various roles and assisted with screening interview process for new candidates. Core responsibilities included: turning theatres in less than 10 minutes, ensuring beverages were serviced in less than 3 minutes and food provided in less than 15 minutes.

Responsible for training program for new employees and when seasonal and new offerings occurred.