Brittany Burnett Email and Phone Number

As a customer success manager on the Market Research team, at Momentive (formerly SurveyMonkey), I am a trusted market research advisor for priority clients. my primary responsibility is to manage landmarks of the development lifecycle for client’s - including onboarding, executive business reviews, and driving sales opportunities while building long term relationships amongst my clients while handling the execution or project deliverables to meet deadlines and client satisfaction. I frequently collaborate with my sales partners to engage and strategically come up with content and custom case studies. By successfully identifying client needs through cross firm collaboration , I have grown accounts by 60% and an 110% NRR.By successfully delivering on my client’s objectives, I have developed a specialist role in retention, specializing in taking the most dissatisfied customers and turning them into product champions & advocates.My specialist role has allowed me to collaboratively develop Al-driven market research solution, proving value to our clients within the market Consulting and product and engineering teams on the development of our Al-driven market research solutions. My skill set has enabled me to be able to work amongst different industries and understanding brand health and latest market trends. I have worked with clients within media, digital, cpg, financial services, and retailers and have a passion for understanding consumer needs. Competencies: -Brand relationship -Sales operations-Marketing intelligence-Sales Leadership -Project Management -Client retention