As VP of Operations and Client Success at Access Services Inc, I drive operational excellence and client satisfaction. With a focus on building strong relationships and delivering high-quality staffing solutions, I exceed expectations to drive business growth. Let's connect to discuss how I can help your organization achieve its staffing goals.

• Manage a portfolio of 200+ clients and 8 consultants.• Lead a team of operations and client services professionals, providing coaching and guidance to drive their success.• Design and implement innovative operational strategies resulting in a 40% increase in client satisfaction.• Built and nurtured strong relationships with key clients, acting as the main point of contact for contract negotiations and growing existing B2B collaborations.• Collaborated with the sales team to identify growth opportunities, resulting in a gradual increase in revenue. 102.6% increase YoY.• Developed and maintained the agency's vendor partnerships, negotiating favorable terms and ensuring timely service delivery.• Conducted regular performance evaluations and implemented SOPs and training programs to enhance productivity and skills.• Established and monitored KPIs to measure operational efficiency and effectiveness.As the Director of Operations and Business Development at Access Services, I oversee a portfolio of over 200 clients and 8 consultants across various sectors. With a BA in Communication and more than 10 years of experience in marketing and business development, I have a passion for creating and maintaining strong relationships with key stakeholders, both internally and externally.I lead a team of operations and client services professionals, providing coaching and guidance to drive their success. I design and implement innovative operational strategies that result in a 40% increase in client satisfaction and a 46.5% increase in revenue year-over-year. I also collaborate with the sales team to identify growth opportunities and negotiate contracts with existing and potential clients. In addition, I develop and maintain the agency's vendor partnerships, ensuring timely and quality service delivery. My mission is to provide exceptional consulting and staffing solutions that meet the needs and expectations of our clients.

Create and maintain business to business relationships, sales and customer service business management, develop and implement successful media campaigns across digital and print platforms.

Proprietor/ Operations Manager

Perform the functions of a Managing Partner (Proprietor): Coach and Teach other managers and staff. Special Event planning and execution. Budgets, Administrative work, orders, invoicing, training, MIT (manager in training) Trainer and scheduler.