Run day-to-day office operationsCustomer care representatives through phone calls or on-site visitsRun our sales teamActively meet new clientsDesign pools based on the new client's specificationsMarketing on social media (Facebook, Houzz, and Instagram)Attend Master Pool Guild seminars and Speak at events with the Next Gen groupInterview and hire new sales associatesSubcontractor relations Distribution relations and price tracking each year Submitting financial reports quarterly

Provided exemplary customer serviceAssists with trainingSupervision and coaching of the branch teller staffManages and accounts for all branch cash including vault supplyInsures education and coordination of appropriate bank policies, procedures, laws and regulations.De-Escalate member concernsProvide support to teller staffCreate goals to enhance individual teller and branch success through engaging with members and prospective members and cross-serving products and services, meeting incentive goals, and ensuring a current working knowledge of product benefits and features.Provide enthusiastic, professional, quality, prompt and courteous service to members, prospective members, and RBFCU team.Process a variety of face to face transactions and maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws.Prepare various teller reports, and escort members into designated areas when requested.Observe safety and security procedures, and report potentially unsafe conditions.