Brittany Keith, Mba Email and Phone Number
California, United States
Brittany Keith, Mba's Location
Greater Reno Area, United States, United States
Brittany Keith, Mba's Contact Details
Brittany Keith, Mba work email
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Brittany Keith, Mba personal email
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Brittany Keith, Mba phone numbers
About Brittany Keith, Mba
Problem solving guru with a relentless focus on the customer. Prior experience in people leadership, software product management, operations, and crisis communications. Solving problems and improving the customer experience is what I do best.
Brittany Keith, Mba's Current Company Details
Brittany Keith, Mba Work Experience Details
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Senior Manager, Build Planning And Inventory OperationsLucid MotorsCalifornia, United States
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Manager, Service Programs And Training - SemiTesla Jan 2024 - PresentAustin, Texas, UsLeads the Tesla Semi Service strategy and team of 6 people consisting of Technical Service Advisors and Program Managers focused on the service customer experience, service processes ensuring rapid scalability, service team and customer training, and service quality. Also leads the analysis and creation of reporting for Semi Service Metrics and KPIs. Leads and tracks quarterly goals and objectives for the Semi Service Program. -
Staff Program Manager, Semi ServiceTesla Oct 2022 - Jan 2024Austin, Texas, UsLeads the creation of new processes and implementation to support the Tesla Semi Service Infrastructure including but not limited to identifying business system needs, new location planning, building reporting, technician training and onboarding, and building cross-functional feedback loop with engineering and quality teams.
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Staff Program Manager, Appointment PreparationTesla Jul 2022 - Oct 2022Austin, Texas, UsPromoted to lead the virtual service appointment preparation program supporting 8 territory field leaders across North America, each with a team of 30-50 advisors and technicians. Spearheaded the improvement and launch of field new level reporting and KPIs for our territory appointment preparation teams. Created and launched a strategy to focus our efforts on improving customer communication. Created and implemented training for the field on Warm Customer Communications.
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Virtual Service LeaderTesla Nov 2021 - Jul 2022Austin, Texas, UsLed a service operations team of 4 Assistant Managers and 45 advisors/technicians across four regions covering 13 states with responsibility over Mobile Service scheduling and routing, preparation of all service visits across the territory, and remote diagnostics of Tesla vehicles.Increased CSAT from 82% to 94% from Q4 2021 to Q2 2022. Ranked 1st in North America.When taking over the team in Nov 2021 we ranked 7th of 8 territories on a weighted scale of six KPIs. By end of Q1 2022, we ranked 1st for two quarters straight.
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Manager, Crm Product And PerformanceVw Credit, Inc. Sep 2020 - Nov 2021Reston, Va, UsAs part of the Digital & CRM Leadership Team, led the Volkswagen Credit Enterprise CRM and product strategy, which includes direct-to-customer, dealer, servicing operations, remarketing and sales operations. Volkswagen Credit serves Audi, Volkswagen, and Ducati brands. Created North American CRM Strategy for VW Credit taking into consideration global digital trends, company global and regional priorities, as well as market level needs. Led team of two Product Owners and a Data Analyst Intern focused on the implementation and operation of current and future CRM features and functionality. Built plan to implement Salesforce from the ground up focusing on email marketing, transactional emails, and other forms of communication. Change agent and enabler of digital transformation to an agile environment utilizing empathy and relationship building as a catalyst. -
Staff Product ManagerTesla Jul 2019 - Sep 2020Austin, Texas, UsAs part of the Digital Experience Leadership Team, developed strategic roadmaps for three enterprise systems across a complex set of stakeholders; managed two Product Managers.Appointment Scheduling: Grew engineering team to 11 engineers to support building a critical routing algorithm and the migration of multiple businesses to a new tech stack.Location Master: In January 2020, took over the real estate asset management system. Technical focus on creating a single source of truth for 70+ downstream systems. CRM: In May 2020, took on Tesla’s global CRM system. Drives strategic problem-solving and cross-functional alignment with business and product stakeholders for Vehicle and Energy.
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Product ManagerTesla Jun 2018 - Jul 2019Austin, Texas, UsLed full stack team of 6 engineers via weekly sprints to develop and roll-out enhancements for Tesla’s scheduling system. Created and led user focus group to ensure constant feedback loop.Increased team efficiency and streamlined product development into one cohesive system by decreasing from five siloed Product Managers to one holistic focused Product ManagerCollaborated with stakeholders across Sales, Service, Delivery, Energy, and Factory.
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Program Manager, Sales And DeliveryTesla Jan 2018 - Jun 2018Austin, Texas, UsDecreased Test Drive No Show Rate by 20% via smoothing out systematic friction points experienced by the customer; Discovery of pain-points via secret shopping and user feedback.Worked with District and Store Managers as an internal consultant to improve their test drive and delivery strategy (ie. customer no show rate, conversion rate, scheduling best practices)Created Parking Capacity Model for North America Delivery Centers to support rapid growth
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Product ManagerVolvo Group Apr 2016 - Dec 2017Göteborg, SeProduct Managed 4 Siebel CRM system releases (2 month sprints) for truck dealerships over 18 months with Process & IT team of 7; pushed 99 changes to production that simplify and further develop functionality and the user experience.Ensured engagement of 17 pilot dealers to test each release by building relationships through in-person training, feedback meetings, and sharing CRM best practices. Developed and prioritized business requirements based on dealer (user) feedback via weekly sessions which improved dealer satisfaction of CRM tool from 29.5% in 2012 to 64.7% in 2016 -
Sales And Product Enablement Manager - Mack Trucks, Inc.Volvo Group Jul 2015 - Apr 2016Göteborg, SeDecreased high inventory by 12% over three months through running and implementing sales programs focused on promoting Extended Warranty coverageImproved reporting of quotes/opportunities by condensing 3 manual reports into automated CRM reportingTrained National Accounts and District Managers on our Siebel CRM tool in which I worked directly with IT as the Business Owner for Mack Trucks (giving user feedback and requesting enhancements/bug fixes via weekly meetings)Selected as Mack Brand Champion: those that live the brand, teach history/culture of the company
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Manager Of Service CommunicationsVolvo Group Jan 2014 - Jul 2015Göteborg, SeImproved customer service by establishing communication strategy for the 6 parts warehouses Created new dual branded marketing communication channels by delivering 110 pieces of marcom collateral (blogs, articles, newsletters, etc.) in 2014 to educate customers on the benefits of branded products and servicing their trucks at dealerships.Persuaded decision makers to follow strategic communication plan for handing high priority issue affecting both customers and dealers which included a new website, newsletters, & how-to videosLead and collaborated with creative agency to ensure quality and on-time delivery of materials
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Regional Operations SpecialistMazda North American Operations Aug 2012 - Jan 2014Irvine, California, UsWorked in Fixed Operations, Sales and Marketing for Mazda's Southeast Region supporting service and sales operations across eight states for 123 dealerships. Communicated current programs and incentives to 4,000+ employees via print/digital media. Utilized Excel, PowerPoint, Publisher, and Business Intelligence (used heavily for data analysis to support ten District Service and Sales Managers in the field). Region operations focuses heavily on supporting Parts & Accessory Sales (Warranty, Non-Warranty, etc), market share, service and brand marketing, and customer service metrics. Created and designed market specific programs and promotions to target growth opportunities within the region. Coordinated dealership training for various instructor led classes on new models released and new sales methods. -
Public Affairs OfficerUs Navy Jul 2011 - Jan 2012Washington, Dc, UsCreated and disseminated information to the Naval Aviation Schools Command via a monthly newsletter and publishing articles in the local newspaper. Produced a Plan of the Week PowerPoint, televised in the command, and also created the command’s website. Main point of contact for all PAO and command events. Supervised several enlisted airmen in daily operations.
Brittany Keith, Mba Skills
Leadership
Program Management
Military
Training
Navy
Leadership Development
Management
Team Building
Project Planning
Logistics
Military Experience
Sales
National Security
Dod
Sales Operations
Security Clearance
Military Operations
Operational Planning
Microsoft Office
Corporate Communications
Defense
Data Analysis
Operations Management
Event Management
Risk Management
Communication Skills
Business Intelligence
Polk
Business Planning
Dealer Operations
Marketing
Marketing Communications
Social Media
Crisis Communications
Process Improvement
Automotive
Customer Satisfaction
Customer Service
Business Process Improvement
Cross Functional Team Leadership
Customer Relationship Management
U.s. Department Of Defense
Logistics Management
Microsoft Powerpoint
Strategy
Marketing Strategy
Product Management
Project Management
Strategic Planning
Requirements Gathering
Agile Methodologies
User Experience
Scrum
Public Speaking
Sql
Product Development
Brittany Keith, Mba Education Details
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United States Naval AcademyOceanography -
Duke University - The Fuqua School Of BusinessGeneral
Frequently Asked Questions about Brittany Keith, Mba
What company does Brittany Keith, Mba work for?
Brittany Keith, Mba works for Lucid Motors
What is Brittany Keith, Mba's role at the current company?
Brittany Keith, Mba's current role is Senior Manager, Build Planning and Inventory Operations.
What is Brittany Keith, Mba's email address?
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What is Brittany Keith, Mba's direct phone number?
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What schools did Brittany Keith, Mba attend?
Brittany Keith, Mba attended United States Naval Academy, Duke University - The Fuqua School Of Business.
What are some of Brittany Keith, Mba's interests?
Brittany Keith, Mba has interest in Leadership, Kayaking, Marathons/ultra Marathons, Crossfit/tabata, Gymnastics, Hiking, Running.
What skills is Brittany Keith, Mba known for?
Brittany Keith, Mba has skills like Leadership, Program Management, Military, Training, Navy, Leadership Development, Management, Team Building, Project Planning, Logistics, Military Experience, Sales.
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