Flimp provides engaging content and communication solutions for benefits education and enrollment: videos, microsites, digital postcards, benefits decision-support tools, and benefits guides.

• Provided ongoing client support and resolved employee benefit issues or needs. • Managed sales and renewal of insurance products for existing and prospective clients. • Managed carrier relations and activities during client benefit plan changes.• Solicited quotes, prepared renewals and client presentations.• Answered questions related to legislation, benefit laws and compliance.• Maintained client management system builds, updates, and maintenance.• Audited client and vendor systems to prevent rate or benefit discrepancies.• Monitored and analyzed customer feedback to identify opportunities for improvement.• Educated clients on new products or services to increase customer engagement.

• Communicated with brokers to discuss renewals, alternate products, and promote sales.• Utilized carrier systems to create new group structure and process group changes.• Complied with strict carrier audit guidelines with respect to timeliness and accuracy.• Coordinated with carriers for problem resolution.• Kept informed regarding benefits, carriers, products, procedures, systems, laws and legislation.

• Provided administrative and customer service to clients and brokers.• Processed applications for benefit coverage and/or changes.• Processed invoices and payments of accounts. • Responded to client inquiries regarding benefits, applications and account status.