❖ Concurrently lead multiple employment services in fast-paced non-profit setting, engaging in daily client communications to ensure 90% of clients meet qualitative and quantitative indicators of impact.❖ Enhance services through relationship-building with corporate and non-profit partners, finding creative solutions to improve processes and outcomes, using effective prioritization and organizational management.❖ Lead multifaceted employment services for young adults transitioning into their careers, leading in the planning, implementation, outcomes of two annual cohorts comprised of work-readiness workshops.❖ Organize and orchestrate annual professional development conference, where Youth attend a career fair, networking lunch, and hear professional speakers. At this conference, community leaders, employers, and volunteers come together to empower up to 50 youth to own their economic success through financial literacy, work readiness and entrepreneurship.

❖ Received added responsibilities to manage three additional employment services, increasing number of clients served by 60%.

Just in Time for Foster Youth is a dynamic, impact-driven organization that values exceptional interpersonal skills and a passion for transformative change. In this role, I use my top 5 (Gallups) strengths each and every day with a team of like-minded individuals. As the Youth Services Coordinator for Just in Time’s employment/networking workshop series service called Pathways to Financial Power, I empower former foster youth transitioning into adulthood by creating innovative opportunities for greater self-sufficiency and well-being.Pathways is a learning and skill-building experience of self-exploration and work-readiness prep. As Pathways’ service coordinator, I develop and offer tools, strategies, and learning experiences for an individualized path to an empowered future. Primary duties and responsibilities include:❖ Work with the Youth Services Director and/or Youth Services Manager to develop service goals, including participation targets, quantitative and qualitative targets❖ Create and execute strategies to recruit youth for program participation❖ Establish trusting, supported relationships with participants – through in person, phone calls, e-meetings, & emails❖ Maintain accurate, up-to-date records of youth/volunteers in Salesforce CRM and produce timely expense records❖ Problem solve and advise youth on successful participation❖ Engage youth and volunteer participants to improve service content❖ Problem solve and collaborate with other staff on youth/volunteer/donor engagement❖ Proactively enhance services to achieve greater impact❖ Lead the creation of workshops and events through collaborative efforts❖ Capture, collect, write, refine, and produce compelling written and visual stories❖ Work with volunteers to support service goals❖ Travel within San Diego County to build partnerships with the community, collaborate with colleagues, host events and activities for youth as needed.

At the close of 2020 and into the Spring of 2021, our team experienced severe loss of our workforce, including loss of our Intake Coordinator, Administrative Assistant, and Clinical Leads, which left only myself and the Program Director as the Leadership Team for a quarter of the fiscal year. My duties and responsibilities expanded to a greater range of tasks in the day-to-day operations of our program. Duties taken on included:❖ Receiving and managing program's referral email account, including processing, organizing, analyzing, liaising with Quality Assurance to verify Medi-Cal, for all referrals received from Child Welfare Services.❖ Ensured receipt of required documentation, including phone calls and emails with social workers ❖ Created process for assigning clinician to new clients for intake.❖ Developed visually appealing program materials such as "Program Services Fact Sheet," describing the program, expectations, and parent group curriculum.❖ Revised Parent Practices Interview (PPI) form to meet the needs of our client population and enable easier tracking methods.❖ Developed tracking system to capture all resource referrals, demographics, and contact information using spreadsheets, task and checklists, and file storage and synchronization in Google Drive.❖ Created tracking system to record and monitor results recorded in intake and discharge surveys, including developing data spreadsheet that records, compares, and computes data outcomes in a measurable way to adhere to the categorical improvements required for reporting data outcomes in the QSR.

Duties primarily involve planning and executing the logistics for service delivery of the County Contract Agreement, using strategic leadership and Trauma-Informed Care practices to provide tactical support to the team of paraprofessional staff. Duties include:❖ Supervising and training team of Specialists, including providing culturally responsive strategies to engage families and youth.❖ Leading mandated Safe Transportation & Car Seat Training to all new staff and on an annual basis. Created Safe Transportation Manual.❖ Developed internal mechanism for collecting, recording, and maintaining the required paperwork for staff transports using formatting and data validation tools in an Excel spreadsheet and organized document filing system in Google Drive.❖ Primary staff member responsible for coordination of Parent Groups to take place in designated regions of the County. Coordination of services involves exceptional skills to synchronize all involved parties, arrangements for transportation, healthy meals for the families, and determining appropriate, suitable, and safe locations for weekly gatherings. Effective planning involves strategic ability to look at multiple children's and parent's locations to determine visitation site and most efficient transport schedule for staff, keeping traffic flows in mind to avoid excessively long travel for children and conserve miles being billed to the Contract.❖ Planned, organized logistics, and led the first Program Advisory Group (PAG) in March 2021 consisting of parents, caregivers, IF staff, and community services leaders to receive feedback on program and services experienced by client population, bioparents, & caregivers. Tracked meeting minutes, action items, and prepared summary report of PAG attendance and feedback for use in Quarterly Status Report (QSR). Subsequently, trained and provided guidance to Specialist Team staff to successfully lead the second PAG meeting in June 2021.

My duties in this role focused on providing services to children, youth, & families who are Medi-Cal beneficiaries and are referred to our program, Incredible Families, by Child Welfare Services. My duties in this role included:❖ Facilitation of inclusive & engaging parent groups (based on the Incredible Years Training series).❖ Individualized, strength-based rehabilitative Specialty Mental Health Services (SMHS) using behavioral skill-building interventions such as role-play, modeling, Motivational Interviewing, and other Evidence-Based and Best Practices learning strategies to promote healthy coping skills and strengthen parent/child attachment, where the acquisition of new behaviors and parent skills are demonstrated with measurable outcomes.❖ Integrative Intensive Care Coordination (ICC) between members of the Child and Family Team (CFT) and cross-agencies in order to identify and collaborate with ancillary supports and systems that promote safety, permanency, and well-being during the reunification process, including participation in CFT meetings and consultations with service providers.❖ Conduct intensive research, including vetting resource referrals of community support services in San Diego County in order to assist clients and family members with linkages to community resources and other treatment services.❖ Individualized support services for case management purposes such as academic assistance to clients, providing coaching and guidance to parents seeking employment and housing, and setting up families with community-based support services such as Self-Sufficiency Programs in order to strengthen the parent/child relationship and the family's connection to natural supports and local resources and resolve barriers to treatment participation.❖ Proficient documentation of all client services, applying Medi-Cal billing & reimbursement standards in CCBH (Cerner software) billing system submitted within the 14-day time period.

❖ Multi-faceted paralegal for a team of 10 attorneys, providing efficient and meticulous legal support in complex, high-stakes lawsuits, as representatives for individuals, insurance companies, and third-party administrators involved in products liability, premises liability, personal/bodily injury, catastrophic injury, construction, environmental issues, and business contracts cases.❖ Performed thorough investigation and dissection of case records, detailed contracts, and construction files comprised of thousands of pages.❖ Conducted witness interviews, prepared and served subpoenas, and performed careful examination into precedent case law and statutory laws in order to assess probability of client liability.❖ Communicated regularly with case attorneys and experts for consults on progress, action items, and receive legal & subject-matter advice.❖ Ethically evaluated and analyzed case records and legal findings using comprehensive cross-checking processes. Corroborated findings of fact were subsequently used by attorneys and experts in court documents.❖ Intelligibly and concisely prepared case analysis reports and client letters summarizing facts and allegations.

Remotely provided principal legal support for in-house counsel at real estate investment and management company. Duties included:❖ Frequent communication with supervising attorney to assist with managing workflow of cases on a day-to-day basis, as administrative lead ensuring all required documents for legal filings were fact-checked, proofread, included proper citations, and were submitted timely with the court and served to all parties.❖ Managed all communications and coordination with legal support services to arrange service of process and other legal services as needed, including negotiating service fees, following-up on status of service, obtaining and storing court-stamped copies in case files, processing invoices, and handling all eFiling (Electronic Court Filing).❖ Led internal and external tracking of actions, accomplished by daily monitoring of cases via Case Access online portal and meticulously reading all communications and documents from involved parties received in attorney’s inbox in order to ensure Counsel was providing proficient and ethical legal representation.❖ Assesed and evaluated company records, real estate and leasing agreements, and contracts for services to extract facts and questions of fact that could be used as evidence to support corporate policies and procedures.❖ Inputted extracted information as data entries into spreadsheets to use for calculating damages and persuasive visuals to be used a settlement conferences and mediations.❖ Methodically assembled, organized, and labeled a high-volume of records and court documents in records management system.❖ Meticulously calendared reminders and deadlines on shared Microsoft Outlook calendar, confidently documenting correct dates that adhered to timelines dictated by California procedural laws, using permissions and color-coding features in Outlook to easily assess prioritization of daily tasks.

❖ Received clinical experience as mental/behavioral health provider at Foster Family Agency (FFA), interning two days per week, assisting case managers with supportive services to emancipated Transitional Age Youth (TAY) participants in Transitional Housing Placement Program (THPP).❖ Assisted with brainstorm, development, and implementation of behavioral interventions intertwined in thought-provoking, conversational, and fun group activities for TAY, ages 18-20.

❖ Employment law litigation paralegal for class action firm that advocates for the rights of workers throughout California. ❖ Managed a caseload with multiple attorneys, using legal practice management software (Firm Central) to ensure case matters progressing quickly and efficiently.❖ Utilized software for tracking and recording time & expenses in each matter, as well as for document assembly, and conducting integrated legal research through Westlaw Research.❖ Drafted, prepared, amended, and proofread employment and legal documents, as well as internal & external communications. ❖ Collected and analyzed records, including medical, financial, and employment records (i.e. time cards, personnel files, paystubs), as well as other evidence, mastering use of tools and functions in Microsoft Excel (flash fill, filter and calculate with tables, dropdown lists, isolating variable data in a data area, formulas, sorting, graphs, exception reporting with conditional formatting).❖ Performed online and physical research on WestLaw, as well as review of state and federal civil litigation procedures, California Codes, Regulations, and Rules of Court.❖ Liaise with clients and court staff for factual discovery, reporting progress, scheduling appointments and court hearings.❖ In charge of filing all legal documents with state and federal courts as well as service of process.❖ Managed and monitored attorney's email inbox and calendar, as well as personal email inbox in Microsoft Outlook to ensure all emails and action items were addressed, important emails saved to case files in Firm Central, and civil litigation calendaring deadlines and reminders on calendar.

Vice President of Membership and School-Liaison on the Board of Directors of the San Diego Paralegal Association (SDPA).❖ As School-Liaison Committee Chair, created tips, templates, materials, & employment resources, to provide to prospective members; provide materials during presentations to paralegal students in order to facilitate skill building and knowledge, expand networking, and assist with job searches, and invite membership into Association.❖ Collaborate with all other SDPA committees to incorporate and connect the paralegal students with working paralegals and legal professionals as creator and co-chair of mentorship program.❖ Utilized organizational and creative talents to spearhead of “The Gift of Gratitude” holiday party, including crafting theme, centerpieces, and event activities, such as the “Gratitude Board.”❖ Involved in logistics, budgets, and fundraising as a member of the Board of Directors.

Delivered "inspired service" to community and hotel guest using "vibrant, curious, and original" service delivery, carrying out duties in an energetic, motivated, confident fashion, honing skill of curiosity using observation and conversation to engage with guests and offered local knowledge to build connections with guests, applying imagination to create memorable experiences. On a day-to-day basis, responsibilities included:❖ Exceptional customer service in a prompt and professional manner, remaining attentive to guest’s needs.❖ Ensured legal drinking age limits were adhered by checking identification whenever the age of a guest requesting an alcoholic beverage was questionable, using keen cognitive behavioral skills and perception.❖ Monitored guest behavior and guest alcohol consumption to appropriately determine when alcohol service to the guest should cease, discretely notifying management of incidents involving excessive alcohol consumption or impaired condition of guests.❖ Cleared and wiped down tables, chairs, walls, windows, mirrors, and floors in a prompt and efficient manner, as all tasks were performed with a team-oriented mindset, as no duty of responsibility is considered "below my pay grade."❖ Performed department opening and closing duties, which included mornings beginning at 4:30am and closing at midnight.❖ Followed hotel safety protocols and procedures at all times, immediately reporting any safety/service incident to the Supervisor or Manager on duty.❖ Implemented problem-solving abilities to take action for solving guest complaints, keeping in mind established guidelines for service recovery to ensure guest satisfaction.❖ Team player in communicating and coordinating with other departments to ensure excellent quality and service.❖ Received guest payments and processed transactions as outlined in the cash and charge procedures.

❖ Provided administrative, analytical, planning, & management support for 10-15 lawsuits at any given time.❖ Created organizational tools such as complex financial data analyses, timelines, reports, & summaries.❖ Acquired document skills in Adobe Acrobat Pro DC software to reliably create, edit, manipulate, print, and manage Portable Document Format files.❖ Compiled, organized, & summarized pertinent information from external and internal communications and processed data from a high-volume of scanned medical records.❖ Responsible for the acquisition, processing, synthesis, and utilization of financial, administrative, and medical records for medical malpractice, class action, and personal injury cases.❖ Conducted thorough research into parties, corporations, legal history, to gain valuable information for case background. Acquired proficiency legal software programs: TimeMap, CaseMap, as well as Microsoft Word, Excel, Publisher, PowerPoint.

Sell advertising space for the school newspaper, The George Street Observer, to local, national, and international businesses.

❖ Utilized communication and project management skills on several events and special projects to secure donors, coordinate vendors, & create materials (spreadsheets, flyers, letters) for alumni events.❖ Designed a scrapbook of pictures and well-wishes from alumni for College of Pharmacy, which was presented to the retiring Dean and accepted by him with great pride.❖ Assisted in the planning and implementing of several homecoming events for the Colleges of Medicine, Dental Medicine and Nursing.❖ Used creative ability in the design of several brochures with special attention to detail.

Acquired skills in Adobe Acrobat, using "Bookmarking" tool on a a high-volume of scanned medical records to help organize and summarize pertinent content in evidentiary records and court documents.