Completion of 240 hoursCompiled, edited, and projected all presentations for Dignity Health's Southern California Patient Experience Summit as Tech Support leadDeveloped digital access strategy with Director of Education for clinical and non-clinical certifications; digitized 3 years of records and standardized go-forward operational procedureConverted medical center’s annual reorientation program from paper forms onto HealthStream (online learning management system) to achieve 100% digital compliance goals for 2015Designed and administered HealthStream and business machines trainings for Education DepartmentCreated marketing materials with Adobe Illustrator and Photoshop for center-wide fairs, trainings, and educational eventsAudited patient rooms for Safe Patient Handling; created report-outs for Risk Management leadership for week-over-week compliance

Exceeded 2013 sales goals at 135% of plan (improving YoY sales by 45%). Won President’s Club achievement award (given to top 30 centers in US). Beat quarterly plans by +50% from 2013-2014 through emphasizing customer-focused upsells, daily team motivational huddles, and communicating attainable goals to our team. Implemented performance improvement training that maximized profit-per-click on all copy machines, increasing total click percentage to 165% YoY. Conducted weekly scheduling as well as yearly performance appraisals, ensuring proper staffing and optimizing the staffing budget.