Brittany Dimitryev, Mpa, Shrm-Scp Email & Phone Number

Billings, Montana, United States

Billings, Montana

Billings, Montana Area

Administer the support and retention of members and volunteers throughout Montana and Wyoming. Implement and evaluate strategic plans to ensure retention goals are met. Manage the volunteer support team as they work to support and retain volunteers and members, by developing program and individual goals and progress.

Eastern Processing Center

Analyze customer needs and present value-added solutions. Determine eligibility on new applications and existing SNAP, TANF and Medicaid cases. Recall policy and procedure for existing programs and new programs such as the expansion of Montana Medicaid (HELP Act). Navigate multiple state program screens to access client information and troubleshoot issues.

Developed and expanded employee and employer recruitment. Assessed participants strengths and interests to determine appropriate employment position. Developed employer relationships and mediated any issues that arose between employer and SEP employee. Conducted interviews and constructed training plans to ensure clear expectations between both parties..

Maintained participants' files including case notes, appointment slips. Coached participants of all ages on soft skills, workplace conflict and crisis prevention on a consistent basis. Acted as a liaison between WEX sites and WEX employees presenting value-added solutions to issues. Networked with employers to increase positions to help with participant.

Master’S Degree, Public Administration And Human Resources

Bachelor’S Degree, Rehabilitation And Related Services