● Participating with team leadership in work planning● Overseeing the work of the Business Analyst team● Leading team meetings ● Monitoring work status across the team and communicating regarding next steps or adjustments needed● Executing Business Analysis functions for assigned prioritized projects ○ Gathering and documenting business requirements ○ Coordinating technical design with technical team members ○ Creating and maintaining Jira’s for direct team members ○ Creating process flow documents for system design● Coordinating user testing for system changes ○ Developing test scenarios with users working to ensure that all possible scenarios are determined and included ○ Leading User Testing sessions● Performing analysis of assigned change requests and system issues ○ Determining the business needs and requirements ○ Facilitating the determination of the best system changes to support the requirements ○ Testing changes and working with users to perform user testing● Helping Drive overall Salesforce Functionality to where it needs to be for Revel in the future● Reviewing all new functionality released by Salesforce ○ Providing an overview of any changes of interest or impactful to current functionality

●Led all internal operations project timelines by managing project scope and adjusting schedules.●Collected and analyzed existing Salesforce business processes to resolve issues and improve business processes and systems.●Translated business needs into clearly defined and detailed requirements, user stories, and user-focused specifications while bridging the gap between stakeholders and end users.●Facilitated the design and development of Salesforce Service Cloud & Salesforce Sales Cloud with our Internal Operations development team, including leading Stakeholder, Sprint planning, and Retrospective meetings.●Indirectly managed a team of Salesforce developers and a Salesforce Administrator.●Interacted with UI developers to ensure the Salesforce user interface design was feature-friendly.●Communicated timely reports on project status and promptly escalated issues.●Acted as a Scrum Master/QA tester for all Salesforce & Zuora features and functionality.

●Developed strong relationships with enterprise-level clients through onboarding and training.●Provided technical support and assistance daily.●Provided advice and guidance on best practices while using the CINC CRM system.

●Acted as liaison between the Account Manager, technical resources, and support personnel.●Served as the primary business contact for the customer and was accountable for customer satisfaction ●Communicated regularly with the customer to evaluate satisfaction and proactively identified upcoming needs for account growth and new business.

●Reviewed applications, submitted and reviewed confidential background checks, and forwarded applicants via PeopleSoft to the appropriate hiring manager●Conducted telephone job pre-screen interviews and set interview dates and times for hiring managers●Assisted and/or conducted employee new hire orientations

●Implemented and trained the business practices and selling behaviors related to driving tuxedo rental volume●Demonstrated proficiency and trained the store staff on Point of Sale and Tuxedo Operations systems●Ensured completion of operational responsibilities related to tuxedo rental for every step of the rental process

Managers are under the supervision of the head football manager. Managers are responsible for practice set-up and break down on a daily basis. We worked with coaches during practice to help the players, as well as coaches perform drills. Managers were required to process laundry. Managers also learned how to properly fit and maintain equipment such as helmets and shoulder pads. Managers were taught how to properly maintain an accurate inventory on a daily basis and required to help with locker room set-up for all home games. Managers performed game day duties specified by the head football manager.

Assist with taping, wrapping, and icing Organize and ensure equipment is on the field Foster hot and cold treatments after practiceTravel with the team for away gamesAdminister laundry for team