Brittany Downard Email & Phone Number

Operated a POS (Point of Sales) system to process cash, credit, and debit transactions for paymentUsed de-escalation tactics to quickly resolve customer complaints regarding incomplete orders or other issuesTransported deliveries, roughly 3-6 orders per hour, quickly and efficiently using GPS navigation and Marco's delivery appCoordinated and communicated with customers via text and phone call

Requisitioned supplies or equipment including poles, squeegees, towels, and more from upper management to effectively complete cleaning and maintenance dutiesPerformed window cleaning services for 10-20 commercial buildings dailyIntroduced employer to a business-to-business contact database (Apollo.io) to bypass lower management by gathering contact information and sending out proposal forms directly to upper management of commercial buildingsProvided window cleaning estimates to local businesses in the Columbus area and secured new sales and repeat business

Patrolled commercial premises to prevent and detect signs of intrusion and ensure the security of people, products, and propertyActed as a first responder in medical emergencies and provided First Aid as certified through the American Red CrossProvided thorough reports via email to facilities, upper management, and the police on incidents and suspicious behaviorWorked alongside the on-site Sheriff Department Deputy to investigate suspicious behavior and safety threats by monitoring security camera footage, entry and exit points, and maintaining frequent communication in person or via radioUtilized logging software on PC to track incoming and exiting trucks and visitors

Cleaned and repaired exercise equipment using hand tools such as wrenches and screwdriversAssisted hundreds of members with clerical or payment issuesSigned up interested guests for memberships on a regular basis via Esporta employee website

Performed vehicle inspection before and after each routeMaintained delivery logs via proprietary mobile app for pick up and delivery of productsActed as courier and ensured safe and successful delivery of 250-300 products dailyWorked with dispatch to drive without GPS navigation in rural areas and reach locations efficientlyAdhered to motor vehicle laws and company regulations, passing biweekly assessments on driving performance, and ensuring safety at all times

It Support Training

Trained in CompTIA A+ and Google IT Support Professional Certificate

Information Technology

High School Diploma