Researches and writes NC Federal and State policies, laws, and regulations for NC MedicaidDrafts changes to Title XIX State Plan Amendment Letters to NC DSS counties for policy updatesWorks closely with NC Medicaid Operational Support Team Writes NC Medicaid policy that aligns with NCFast system for NC case management Completes correspondences from constituents on NC Medicaid mattersWorks closely with NC Fast Teams on Member Operations

Advised clients on Medicaid Policy Completed Intake interviews,processed applications, and deductibles, recerts, and changesTroubleshooted cases in NCFastAdvised and assisted clients on managed care and Medicaid Transformation Healthcare plans

Caseworker I (Food and Nutrition/Family and Children’s Medicaid) •Inputted data in NC Fast system and processed Food Stamp applications. •Used judgment and critical thinking skills to determine eligibility for Food and Nutrition Services.•Did customer service interviews for intake services and changes for expedited cases in NC Fast for Food Stamps.•Completed Carolina Access Provider changes for clients and reissued duplicate Medicaid cards.•Transferred cases to other counties and added medical insurance policies using NC Fast system.•Inputted child support referrals in NC Fast system and helped customers complete tax forms for Medicaid re certification.•Created and organized case files in Laserfische for Food and Nutritional Services and Family and Children's Medicaid.