Brittany Coleman Email & Phone Number

Charlotte, North Carolina Area

• Creating/Executing test cases and analyzing results.
• Creating logs/stories to document defects in Jira.
• Leading internal/external software demos.
• Reporting bugs and errors promptly to developers directly.
• Working in sprints within an Agile environment.
• Designing tickets for the intermodal ticketing system of the South Carolina Ports Authority.

Charlotte, North Carolina Area

• Performing QA Analysis to ensure accurate testing in the test environment.
• Structuring and organizing the project environment in Test Plan/Test Lab for Releases 2-3.
• Providing Quality Center training for new and existing users.
• Creating and executing test scripts.
• Creating guides for future use by the Testing Team and new Quality Center users.
• Linking requirements to scripts provided by the Tower lead(s).

Charlotte, North Carolina Area

• Responsible for system configurations/reporting support for Micros Simphony, Agilysys InfoGenesis, Bypass POS
• Manage, Track and Complete Hosted POS Configuration and Report Requests Received Via Phone or Remedy Help Desk System for New and Existing Units
• Participate in the phone queue for incoming requests
• Resolve Hosted POS Configuration and Reporting Issues Escalated From Vendor Help Desks Interface with Unit Operations and Client Personnel
• Interface with Business Solutions Managers (BSM), Sector Relations, and other FSS teams
• Interface with Broadband Support, Treasury, and Other Compass STG and Corporate Teams

Charlotte, North Carolina Area

• Validated Patient data from legacy system to target system for data conversions.
• Communicated with analysts to track backlog items.
• Applied task automation for speedy testing.
• Spoke with vendors to ensure quality testing and understanding.

• Assist with server migration
• Create training materials for Microsoft Products
• Create and customize MDT capture images
• Testing in Hyper-V environment
• Imaging CBFive consultants' laptops
• Perform administrative duties such as producing newsletters, SharePoint management, and publishing presentations.

Charlotte, North Carolina Area

Assisting customers, assistance in removing viruses from customer laptops and desktops, operating computer resets, answering customers' technical questions on computers and printers, ensuring customer satisfaction after correcting technical issues, work area maintenance, equipment placement.

Charlotte, North Carolina Area

Assisted in customer transactions, answering customer concerns/questions. taking customer orders, food preparation, training new associates, work area maintenance.

Bachelor'S Degree, Computer Science

Bachelor'S Degree, Computer Science-Criminal Justice Minor

-Received education on various programming languages such as C++, java, Ruby, and SAS. -Created various programming projects(Projects.